Skoda India — skoda:- unable to deliver the promise-poor customer satisfaction - pune - india

Address:

411057

Hi skoda india, germany, amit;

Wish you a good day!

I would like to bring my grievance toward the company ; this is really disappointing and a mental harassment to the customer as what was promised is not delivered. This was not expected from a brand like the skoda;

To celebrate my birthday which falls on[protected] ;i booked skoda rapid rider (1.6 lmpi petrol) version by paying the booking amount of rs 50000 on 2nd september 2019 from garve car mania private limited ; pune; maharashtra.

I was never given a fixed date for the delivery neither verbally nor in written and always informed waiting period is 3 months.

While filling the booking form the sales guy has filled the ex showroom as 7, 99, 599 lac rupees where as the actual value which of the vehicle is 6, 99, 000 lac rupees. This was a suspicious activity since the start.
On asking regarding the same i was said to ignore the same as it is for dealer and not for the consumer.
This evidence can be found in the skoda registration form pdf

Now i am informed that the production is stopped and i won't be receiving my car. To the matter of fact this was not the first incident which i encountered ;
The other was a couple of days back when i received a 17 digit tin number on[protected], on downloading the skoda app it was found that tin number which was provided to me was tagged to another car. On inquiring it was found that it was system generated email and an error. Even at this point of time i was informed on[protected] that the the car which i booked is in order.
Please find the relevant screen shots for the same.

Also i see no-where a clause mentioning that skoda india has rights to cancel the order at any point of time in the booking receipt and also the registration form.

My main concern is that if the car was not to be delivered then why the dealer booked the car at first point in time and if now booked then what is the reason is it cancelled after almost 70 days.
The dealer did not send out proper communication to me even when the car is cancelled nor is he looping me in any communication to the production unit even on asking.
I was comfortable paying the entire amount 1 week before delivery but i was never told to do so as well.

The negligence of the dealer has wasted my time, the initial booking amount. And also my birthday celebration.

This car was best in salon car above 4 meters and so i preferred to book it and now it has a huge amount of social implication for me; which is defamation against me.

Now after having issues with delivery i am left no where to proceed with also the response and customer treatment am getting from garve car mania private limited which is absolutely unduly agonizing and unacceptable.
Please do let me know what can be done further in this scenario as i need this car to be delivered as the order was already in place as per dealer communication on[protected]

Expecting a positive reply from skoda india private limited.

I am attaching here the registration form and booking receipt and all the e-mails screen shot in the word document.

Thanks and regards
Jay megha

+91-[protected] /+91-[protected]