Skoda India — smartlink on infotainment system defect for skoda rapid

Address:Pune, Maharashtra

Hello my name is Harsh Patil,
I have a bought my skoda rapid one year ago from Viiraj Skoda which is now named Akoya Skoda. While buying the car i was told about a lot of features in my car, among which one is Smartlink in the infotainment system. This feature is among the reasons why i bought a Skoda, as it would help me in my connectivity on the move.
One year down the line i have approached Skoda showroom repeatedly to activate this feature because it says on the screen to contact skoda auto and that Smartlink feature is not available. Because of this i have to keep a lousy mobile phone holder on my windshield just for guiding me for maps. Now i love my car, as it has every comfort n every luxury i expect. But there is this one thing where Skoda doesn’t want to help me and is making me think twice about whether to keep this car or sell it, as i cannot continue this same for another year. When contacted Skoda executives in the showroom, i’ve been told that this feature is active only for certain phones like HTC. Now nobody i know uses an HTC, most o[censored]s use iphones or samsung or oneplus phones. Its not fair to tell me to change my phone, whereas resliving this issue will surely give Skoda Rapid more meaning to a currently untasteful elegance. Pls understand that paying so much money for this car, and not geting one feature is not worth the overall experience. Kindly address my concern n make sure the Smartlink is activated for all phones.
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