[Resolved]  Skoda India — they cheated me on the name of wear and tear clause

Address:

Dharwad, Karnataka

Skoda india - pathetic warranty service

I have skoda rapid ambition plus 1.6 tdi mt 2014 model, it ran for 17.4k kms in 3 years and all of sudden got breakdown without any alarm, warning or performance issue, towed car to skoda service center, after inspection they told that clutch plate, pressure plate, release bearing and fly wheel got damaged and has to be replaced.

My car was under warranty but skoda service center told me that these parts are wear & tear parts and not covered under warranty, after having long discussion they told that (Clutch plate, pressure plate, release bearing can not be covered under warranty) but fly wheel will be covered and they need 2 days to get it aproved from warranty team, i waited for two days then skoda service center updated me that they got the reply from warranty team that fly wheel is not having any manufacturing defects and it got damaged because of cluch kit got damaged and improper driving.

In extended warranty document it was clearly mentioned that clutch disc and clutch kit can't be covered under warranty but no where it was mentioned that even fly wheel will not be covered.

I have asked skoda service center and skoda customer care to justify the reasons given by them with warranty coverage clauses, also the reply they got from warranty team but they said that its internal to them and they can't share it with customer and they are not ready to help me with the warranty coverage and keeps on repeating the same thing again and again that "fly wheel got damaged because of clutch kit damaged and improper driving" so they can't cover fly wheel under warranty.

For running car only for 17.4k if parts like fly wheel (Cost approx 25k) will be damaged and will not be covered by skoda because of reasons which is no where as per the clause mentioned in extended warranty document is really pathetic.

Finally, i have lost my hope to get the fly wheel coverage under warranty and getting it repaired with my own expenses, i am deeply re-grating for buying car from reputed brand like "