Sleepwell — Complaint against no response after more than 1 month of lodging complaint, complaint no. 240898

I have purchased the Dignity model mattress (size 78*72*7) of sleepwell on 22 sep 2022, at 37900/- rs.(Bill attached with mail)

After using the mattress on the 1st day, me & my wife both have got severe back pain, and told it to the shopkeeper (save and save, karnal) from where I had purchased it. He asked me to use it the mattress from opposite side, as dignity model is used from both the sides (one side is soft, other is hard)

Used the mattress from the back (hard side) for more then a month and still the problem of back pain and discomfort persists.

Actually the back portion which is supposed to be hard is still softer than the front portion of the mattress, there's some problem in it.
The hard back portion is still compressible and gets the slight shape of the spine, and the front soft part on sleeping for more then 6 to 7 hours can lead to a severe back pain, not only to me and my wife but for whoever sleeps over the mattress.

After a month o[censored]se still the problem persists, the seller told us to use at least for 3 months as per the company policy then only after you can lodge a complaint.

And after using it for 3 months and wasting my 37900/- rs i lodged a complaint on 26th of December, complaint no.
240898.

And after losing my patience and wasting so much money and time on your waste product there's no response/ visit to check the mattress.

lodged a complaint on 26th december, still no visit from your side after more then a month, and in between i called the customer care, they always said we will send our person within 48 hours to visit the product.
but still no response.