My mattress still not replaced
From: "aditya kumar singh"
Sent: Mon, 23 Jan 2023 14:21:56 GMT+0530
To: "care ."
Subject: Re: Complaint feedback - Complaint No.- 240037
Hi,
Plz help.Still pending.However, I had received call but not satisfactory.
Regards,
Aditya Singh
[protected]
From: "aditya kumar singh"
Sent: Mon, 9 Jan 2023 15:26:37 GMT+0530
To: "care ."
Subject: Re: Complaint feedback - Complaint No.- 240037
What is the status of this call??
From: "care ."
Sent: Sat, 24 Dec 2022 14:25:26 GMT+0530
To: aditya kumar singh
Subject: Re: Complaint feedback - Complaint No.- 240037
Dear Sir/Maam,
Greetings of the day.
In reference to your below mail, We would like to inform you that your complaint has been
registered with us and your complaint no. is 240714. The Area service representative will get in touch
with you to fix up an appointment for the inspection.
Sincere Regards,
Sleepwell Care.
Toll Free:[protected]
www.mysleepwell.com
On Sat, Dec 24, 2022 at 11:21 AM care . wrote:
Dear Sir/Maam,
Greetings of the day.
In reference to your below mail, We would like to inform you that your complaint has been
registered with us and your complaint no. is 240714. The Area service representative will get in touch
with you to fix up an appointment for the inspection.
Sincere Regards,
Sleepwell Care.
Toll Free:[protected]
www.mysleepwell.com
On Fri, Dec 23, 2022 at 4:56 PM aditya kumar singh wrote:
I am not satisfied with your answer as after 2 months warreny get expired.Are you waiting for warranty expires for my product??
Plz share me your RM contact detail to get in touch with him or I should go through with other source to escalate sheela Foam.
Sent from RediffmailNG on Android
From: "care ."
Sent: Fri, 23 Dec 2022 16:31:33 GMT+0530
To: aditya kumar singh
Subject: Re: Complaint feedback - Complaint No.- 240037
Dear Sir,
We have already informed you that physically inspection can only be possible after 2 months from the last date of inspection
We request you to coordinate as our team and already inspected the mattress digitally and found no defect
Sincere Regards,
Sleepwell Care.
Toll Free:[protected]
www.mysleepwell.com
On Fri, Dec 23, 2022 at 4:28 PM aditya kumar singh wrote:
Team,
How can you go through the final report with your digital report .Send your manager to visit personally and inspect.It is totally damaged.
It seems you guys are not wish to change my mattress and just exchanging the mail and saying there is no issue with this product.
From: "care ."
Sent: Fri, 23 Dec 2022 10:07:29 GMT+0530
To: aditya kumar singh
Subject: Re: Complaint feedback - Complaint No.- 240037
Dear Sir/Ma'am,
This is with reference to your Complaint no. 240037
On receipt of the said complaint, we appointed our area service in charge to inspect the product digitally. Post evaluation, we found no evidence of manufacturing defects and that product is in line as per the quality and standard of the company which was conveyed to you.
Kindly note that our executive who inspected the Product is technically qualified and possesses full knowledge of mattress and pillows manufacturing.
Since the product is found to be fit for use and with no manufacturing defects the company recommends the product for future usage.
Sincere Regards,
Sleepwell Care.
Toll Free:[protected]
www.mysleepwell.com
On Thu, Dec 22, 2022 at 10:34 AM aditya kumar singh wrote:
Hello,
I am not satisfied with your output.You can see the diffence between Snap and actual visit.Hence, I request you to plz arrange the physical visit.I am sure you will get the defect of this mattress.
Pl.do not go through the snap.
Plz note - I am facing difficulties my lower backdue to this.
Also Pl share the escalation matrix of sheela foam
Thanks and Regards
Aditya Singh
[protected]..
From: [protected]@sheelafoam.com
Sent: Wed, 21 Dec 2022 12:33:00 GMT+0530
To: [protected]@rediffmail.com, [protected]@sheelafoam.com
Subject: Complaint feedback - Complaint No.- 240037
Dear Mr. Aditya
Refer your complaint No. 240037 with Sleepwell.
The complaint was attended and our feedback is attached for your kind reference.
Happy to Help Always. For any further assistance please feel free to call [protected].
Sincere Regards,
Sleepwell
Email id: [protected]@sheelafoam.com
Was this information helpful?
Post your Comment