Sleepwell — issue with the mattress

 
2 Reviews
Delhi, Delhidelhi, India
 Esha Grover on Feb 28, 2020
I bought sleepwell’s spintech air luxury mattress, which costs above 30k, in 2018 nov.
I think the company’s mattress life is 12 months only and they start to wear & tear after that. If you lift the mattress even for 10 minutes it will not come back to its original shape. Their customer care nos are always busy and their executives are super busy as they will come to attend you after 2-3 days.
What stuff is the company selling, i fail to understand. This is the second time i am facing the same problem, first time they replaced the mattress now i dont know what they are going to do because the problem persists in all the luxury matresses that sleepwell is selling.

Complaint Status


[Feb 28, 2020] Sleepwell customer support has been notified about the posted complaint.
Verified Support
Sleepwell Customer Care's response, Feb 29, 2020
Dear Madam,

Good morning.

Kindly provide us the complaint number and request you to send the mail at [protected]@sheelafoam.com

Regards,
Team Sleepwell.
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

This company cheated us
We have purchased mattress of 8 inches which was above 45000
After sometime there was threads on upper layer
Raised a complaint but no response
And after say about 6 months they said its not in warranty
I advice people to stay away from sleepwell products
They r cheaters

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    Sleepwell - issue with the mattress