Sleepwell — Purchased a sleepwell glory mattress yesterday 2nd March 2017

Address:834008

I paied 30262 rupees for this mattress when it's delivered I found that according to the details in the mattress I should have been provided a Mattress
Protector/Cover with the mattress but it's not there. Would you please explain why it's not included with the delivery. Please provide me as soon as possible. It was purchased from Maruti Home Furnishing, near telephone exchange, upper Bazar, Ranchi, Jharkhand on 2nd of March 2017 at around 4pm.

I would have expected a free delivery for this large item nut NO I had to pay delivery charges too

I am stressed, why I was treated in this manner.

Kind Regards

Sita Bairoliya
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Sleepwell customer support has been notified about the posted complaint.
Mar 04, 2017
Updated by Cassio
I still have not had any response from Sleepwell customer services. Has even responded to that they have received my mail and dealing with it. I find very disgusting that how they treat there customers.

If I was in England I would have had not only response but apology and the mattres protector would have been delivered by now.

So sorry for moaning but that's how I feel.
Thanks
Mar 06, 2017
Updated by Cassio
Please at least reply, why is this you did not comply with your own promise that I will receive a mattress protector with the mattress. Very dissatisfactory purchase
Complaint comments 

Comments

How long it will be before I will receive my item.
hi,
I too have purchased Sleepwell Glory king size 10 months before of value 52k.
with in 2 months mattress got sagging problem. worst part of the mattress is you cant kept it vertical or horizontal for few minutes also or else all foam get accumulated towards one side and then never get in shape again, so you have to keep mattress flat on plain floor surface only, this is the greatest draw back, so shifting of mattress is very difficult. Now after 2 months when i got problem with the mattress i went to dealer he ask me to call company customer call center n register the complain and then after doing lots of followup n many more, also my dealer help me & give me their higher authorities phone number so finally after 3 months i received a same amount voucher, for replacement of mattress, luckily by that time same mattress price is not increased so i don't have to pay extra.
and after that within a month i got my new replacement mattress deliver & i have never pay any delivery charges. But now guess it is since from jan 17 i am using it & now it has got sagging again...towards down..its shape is becoming uneven..&..now i don't understand what to do...From me personal experience i well say only one thing ...Sleepwell is really worst & pathetic...complete waste of your Hard earned Money...If you want to buy such type of Mattress then try Goderej..My sister is using it from last 7 years and till now not a single complain.

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