Sleepwell — received different model as replacement for 5 year old manufactured sleepwell esteem firmtec mattress

Hi team,

I purchased a sleepwell esteem firmtec mattress from "sai manufacturing company, near police line, sri ganganagar, bikaner, rajasthan - 335001, gst: 08aajpk9899e1zz", the shop owner "kapil kapoor - [protected]/ [protected]" delivered the mattress with serial no. "26445825" (Refer attached) to my residence "sonam sachdeva - w. No. 14 adarsh colony near banwari flour mill, suratgarh, sriganganagar - 335804" without the invoice and the warranty card of the mattress (First bluff).

At the time of delivery i checked the mattress of serial no. "26445825" is of mfg date in 2015 and was not in condition like new. I raised this to the shop owner and he asked me to raise a query to sleepwell customer care.

After so much request i received the invoice (Attached herewith) of the mattress with the firm name "shree shyam trading company, general market, hospital road, hanumangarh town - 335513, gst: 08abppg3439f1zl". I bought the mattress from "sai manufacturing company, near police line, sri ganganagar, bikaner, rajasthan - 335001" and received the invoice from the firm "shree shyam trading company, general market, hospital road, hanumangarh town - 335513" (Second bluff).

I ignored it and thought of creating a complaint against the 5 year old manufactured mattress i received. I raised the concern to sleepwell customer care and they approved the replacement of the same.

Now at the time of replacement, the "shree shyam trading company, general market, hospital road, hanumangarh town - 335513" delivered the replacement mattress of different model i. E. Esteem supportec with serial number "f3byhqgz" (Refer attached) which i did not even like at the time of choosing/purchasing the mattress.

I bought the esteem firmtec mattress just because of my husband's back ache issue and would like to have it replaced with the same model esteem firmtec only. Kindly request you to look into this and do the needful.