[Resolved]  Sleepwell — regarding defective mattresses received

Address:#208, Phase-3. Housing Board Baddi, Solan, Himachal Pradesh, 173205

This is to inform you that on dated 08-11-18 i have purchased sleepwell activa supportec (U) (Np) unique serial no 0qwhefja from navkar furniture place baddi against invoice no 1774. But unfortunately i have received defective mattresses. The stitching of mattresses are very poor & opened from so many points. On dated 11/11/2018 i have raised complaint no 107766 with sleepwell & on dated 29/11/2018 i have received replacement voucher from sleepwell. But again stitching issue found on my replaced mattresses in the month of july-19 & i have booked complaint no 124529 dt 10/07/2019 after long followup sleep well engineer has visited to my residence on dated 14/08/2019 to examine my mattresses defect. Service engineer also agree with stitching issue & again i have received replacement voucher on 19/08/2019. I have replaced my mattresses on dt. 13/09/2019. But now again 3rd time i am facing stitching issue your new mattresses. I am really disappointed with sleepwell poor quality. You are requested to kindly look into the matter & replace my mattresses with okay mattresses or refund my money back.
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May 18, 2022
Complaint marked as Resolved 
Sleepwell customer support has been notified about the posted complaint.
Sep 27, 2019
Updated by praveen30lucky
I have shared invoice copy & warranty card at protected]@sheelafoam.com. Please replace my mattresses or refund my money on urgent basis .
Hoping for the best.
Sep 27, 2019
Updated by praveen30lucky
@Sleepwell Customer Care give email id is not correct. My mail bounced back.
Kindly provide correct email id.

Oct 16, 2019
Updated by praveen30lucky
Dear Sir/ ma, am,
This is to inform that sleepwell customer service manager Mr. Karan Sahotra gave me option to buy another model of sleepwell by paying extra money. I have also visited to Sleepwell dealer Navkar Furniture House Baddi & dealer told me that i have to pay approx Rs. 3000/- to Rs.4000/- for new model, but i am not interested to pay more money for sleepwell product because i have already paid Rs.10088/- for my old model & i am not satisfied with sleepwell quality so you are requested to kindly replace my defective mattress with same model or refund my money on priority basis.

Regards
Praveen Sharma
[protected]
Oct 23, 2019
Updated by praveen30lucky
Thanks to Sleepwell team. Now my complaint has resolved.
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