Smartcoin — automatically application configuration changed

Smartcoin: After 2 times repayment automatically app not working also device changed but not working.if onothee person new profile create then working.
Despite being fair with these guys and repaying their loans on time this is what I get when I open the app for another loan availing :

"But its not open ...mobile hanging..
He take high processing feess and at the time of high loan request they block profile

And when I write to them, they simply do not reply to my emails plus I have uploaded my real documents on their application and have availed loans for like 5-6 time or maybe more.

Am I a fraud?

Do let me know what you smartcoin guys think of me as! I need a damn straight answer to why my profile is inaccessible.

Thank you,
Haridas sangale