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SMC Global Securities — settlement of a/c no lwd0026

Dear customer care,
My self, vidyawati dubey having account id:lwd0026 with your smc global... I have open my account with smc global authroised broker mr vijay tiwari and smt nidhi tiwari. I have noticed in past that mr vijay tiwari and smt nidhi tiwari were purchasing of shares without my consent, purchasing of shares of value two to three times more of money available in my account inspite of repeated instruction to not to do this and recently not clear debits to my account by selling commensurate amount of shares spite of repeated instruction etc. Due to this kind of his behaviors and also not responding to my phone calls, i was foced to contact with smc customer care new delhi. Customer care team arranged conference call with mr vijay tiwari and during this conference i have only asked with mr tiwari to sell all the shares available in my account lwd0026. The sold value of my share that was rs.127115.56 and the same amount i had requested him to transfer into my bank account available with smc (Conversations detail available with smc in call recording).
Finally i received two messages on 15.03.18 on my registered mobile which are 1. “client:lwd0026 dt14/03/18 net contract amt for nse:182659.74 cr net ledger amt 53525.16 cr incl mrgn unbill amt 416.18 led without cm margin 127115.56 cr.” 2.“dear client, your withdrawal request for amount of rs.130000.00 in your account lwd0026 is not processed as withdrawable balance is nil as per our rms.” i was upset by this message and i was trying to contact with mr vijay tiwari but as usual no reponse from his end. Another shocking meassage, i received on next day 16.03 18.“net cm: 16/03/18 client:lwd0026 nse:tataelxsi ([protected]@1035.00). This time i was trying badly my best to contact mr tiwari through phone calls, messages and whatsapp message but he did not pickup my phone, but i received a whatsapp message 0n 17.03.18 “wednesday ko aapke a/c me paisa chla jayega abhi hm mdeting me sdar aaye huye h”. Till today i have not received any between i once again i contacted smc customer and got his address of mrs nidhi tiwari-“243, vivekanand puri, lokmanya gali, daudpur chauk, gorakhpur.” on 23.03.18 i reached their but this was a false address owner mr srivastava & their neighbors also do not know nidhi tiwari or vijay tiwari. From that address once again i contacted with smc customer care and they took mr tiwari on conference call and had 10 min. Conversation with him. But he didn't gave his address and told that he had already sent request to smc for transfer of money into bank account and also told that he has not purchased the shares of tataelxsi and told that he will enquire for that (Conversations detail available with smc in call recording). He also told me to wait and he will come to me by evening but he did not come to me till now.
I wanted to know that how your broker can do all these nusense and what is the company role in this and how company will help me to get back my money. Being customer i got cheated with your broker repeatedly. I am looking forward support and action from your end. Apart from these thing you need to action against your broker for spoiling your company name.

Vidyawati dubey
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Mar 25, 2018

Complaint Status

SMC Global Securities customer support has been notified about the posted complaint.
Complaint comments  2 CommentsShareTweet


My Code is LKA2882. It is very unfortunate to mention that your Lucknow office back end team is not at all supportive. They are not available before the market opening time.
Please ask them to be on time and serious about the client trading.
Time and tide waits for nobody.
Pl close my demat a/C ID no. [protected] and trading a/C no. HMQ0528 as I am not interested to continue these accounts . The balance on the account be transferred to my a/C no. [protected] with Punjab National bank IFSCode no. PUNB0370900.
Sunder Kumar Singhal
M: [protected]

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