SMC Global Securities — smc global fraud & mental & financial harassment case in a bharti axa policy

Dec 11, 2019

Updated by varunmca08 This is a clear intioned case of Fraud, mental and financial harrasment.

We were told not to tell in verification call about offer we are giving, As this is SMC offer. So if you tell them also they will start verifying with us and then it will delay in approval process and policy delivery.
Also it not possible to record every call, like you called and i didn't call because of trust and in my phone feature is not available to record. I got many call from operation team, finance team and many for verification. So its hard to record the things.

But i have few whatsapp chat, on which we were chasing for EMI interest refund part and the offere provide under the policy long with the bond paper.

Let me summaries what they offer me and committee me.
1. 5 lac medical policy for me and wife.
2. 10000 OPD limit per year.
3. Duplicate discharge summary can claim and get 60% of amount.
4. Because of insufficient fund, company offer 1year relaxation of EMI interest part and Processing fee. ( Take loan from credit card and will refund extra amount other than 105000).

Issues :-

1. Policy purchased in June and Once we have received the bond paper, we requested to send your executive to our place to make us understand the offer which you have offered and Bond paper. They have misguided to say, that "Sir, this is a welcome kit and you will receive the bond paper and that will have all the offer mention. They intentionally misguided for that bond paper which we have receive to pass the free lookup period and after two and half month they said, sir that was the bond paper, however we have sent the screen shot as well on whatsapp to confirm, but they totally denied."
2. When i was asking to visit branch, they said no need sir, we are working on this will get back to you.
3. When discussed over not mention in book which we received, we request to send someone to review and let us know what we received and is there any document pending. So that my free look up period will start.
4. When agent visit and show the book let, he mention this is a welcome kit not a bond paper, you will receive bond paper every thing will be there don't worry. Then call me to review.
5. From that day we are chasing and calling them to send final document, they said yes you will get it will take 1 week, then after 1 week checking, then you will receive by 5th august and so on.
6. Then finally i got confirmation from someone that, document you receive on 1st july is a bond paper. by the time my free lookup period is passed.
7. Finally after my frustration i plan to visit branch for email correction. They i got you know all this fraud done by me and my friend.
8. Branch took my complain and make sure us you will get your amount back, wait for 15 days max.

We have the evidence of discussion, when the case esclated to Bharti axa complaint team. SMC Global complaint team executive offered some money to continue with the same policy and close the compalint, which is completely against IRDA guideline to give a bribe to customer in cash or any mode. In that they have accepted that they fraud with you intionally and It could lead to a big panelty from the IRDA.

We need to sattle the Mental and financial harrasment and the fraud case of the misguided information by the SMC GLobal.

We have a loss on the intrest amount and the processing fee on credit card, which use for the transaction and they have promised to waveoff the interest and processing amount.

If any audio, Image, email evidance required, we have that also.
Below are the person name and number who have contacted us -

Imran SMC complaint team- [protected]
Jag Mohan Chauhan SMC Complaint team Senior- [protected]
Tejan Sharma SMC compliance manager - [protected]

Ishani SMC executive - [protected] (Who sold the policy)
gaurav Singh SMC executive- [protected]
Nitin Nayak SMC[protected]/[protected]

We have heard by the bharti axa team for the such cases done by the SMC. Request you to please take a strict action to save other consumers.

Thanks