[Resolved]  Snapdeal.com — False Charges Charged from Sellers For Their Logistics That Never Work Since COVID.

Address:

6th Floor, Cyberscape, Golf Course Extension Road, Sector-59, Gurugram, Haryana- 122002

I wish to put light on one such issue I am facing as a seller. I have been registered on Snapdeal as a Seller past 2 years and a grave issue aroused after the COVID struck the Ecommerce hard. Snapdeal asked sellers to resume the operations but made absolutely no arrangement for picking up the stuff.

I manifested the orders in the beginning as soon as the marketplaces got functional online. No one showed up for picking the orders and I waited for them t pickup but after a week's time, I stopped addressing the orders as no one ever showed to pick up. On 12th June, I raised them concern on Seller support but no one called ever since then. We can't call their seller support, nor they have any deadline for giving responses. They don't really give a response at all. Since then, they are charging for orders auto cancellations and made a bill of 10k. I am attaching the screenshot of my recent tickets which were answered yesterday. After 4 months' time, they bothered to answer the ticket and when asked for the response time for a complaint, they said when the ticket comes we answer and we are not serving only you as a seller.

The dispute manager had absolutely no idea about the logistics not serving after COVID times, nor they are keeping a check on them. They said we have to see if they are not coming and inform them. A marketplace charging huge commissions for absolutely no services, no addressing concerns for sellers, and no hold for their Easyship services. They don't address the complaints and keep on making bills for sellers. When asked to close the store, they want us to pay for the cancellations (that was because their logistic partners don't show up) before shutting the store. I refused to pay down the charges that I was totally unaware of and told them to check on their logistics for why don't they picked up the manifested orders or check on their department for not addressing complaints on time, they refused to take any action against anything and just pay for charges and get your store shut. We have not dispatched the products because their logistics were non functional. To cross verify we dispatched an order after 4 months, i.e. as recent as 19th Oct'2020and again no delivery guy showed up to pick up the packet. Clearly, their logistics are non functional and Snapdeal have absolutely no idea about their own logistics services for which they charge sellers.

I have attached the screenshot for that also. I can't see my queries raised because of technical issues. I am glad I had the screenshot with me.

Most of the canceled orders they showed on the dashboard are not with the invoice numbers and I am not understanding their metrics at all. It makes me feel, how local brands and sellers could possibly understand their charges and policies that they themselves don't follow. Can you help us by any means or connect to the concerned people so that this issue could get resolved. I had a word with dispute team and they stated that I need to pay off the charges first to get my store off and the logistics is seller's concerns and they need to see if they are coming or not.

That brings me to a question that why the Snapdeal is charging us for logistic services when they are absolutely clueless about it? When asked for details of the delivery partners who showed up for manifested orders, they said they don't know.

I am looking forward towards a resolution on this.

Regards

Stuti Aggarwal
Owner, Proplady
Seller on Snapdeal