[Resolved]  Snapdeal.com — Product description is not same in delivered item

I've purchased a product
Tecsox Bassbuds Lite In Ear Wired Earphone 0 Hours Playback 3.5 mm IPX5(Splash Proof) Powerfull Bass -Bluetooth Black.
I git the product where product description in online is not same as the received product. Product description in online has 12mm driver but received Product is 8mm.
I'm not happy with what has stated.
I requested replacement and it has been processed and received same product product as early which product description is not same as stated in online product description.
I need refund or the product must be stated as description.

Thank you.
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Nov 13, 2022
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Oct 13, 2022
Snapdeal.com Customer Care's response
Dear Customer,

Hope you are doing well.

Really sorry for the unpleasant experience. Your concern has been escalated and you will be contacted by our team at the earliest.


Team Snapdeal
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