Snapdeal.com — Snapdeal not delivering, sending sms 'Delivered'

Address:

1-338 Tarakarama Colony, Priyagraharam, Pin 532430 AP

In May 2021, I ordered the following on Snapdeal:
Product name: VeBNoR 3P Protective Mask With Nose Pin(100). Value Rs 460 approx.

I got an SMS on 15 May 2021 that it is delivered. It was not. I waited but never got. Complained but get same reply by sms saying delivered. They repeat the same reply again and again. Once they said check with your family members and neighbors. My house is isolated and has no neighbors. Ours is a tiny family, just 2 persons.

I could not find any human voice to talk to for explaining. I need the masks badly.
This is the first time bad experience with Snapdeal. This never happened with other online shopping portals. They give a callback number facility unlike Snapdeal.
I hate to complain but Snapdeal does not care to listen to customers.
I need the product, not money back. Use some standard courier with proven track record to deliver.

Thank you
Sarma Vedula
Phone [protected]