Snapdeal — False commitment and wrong attitude to provide lg led monitor lg20m37d

In continuation to my complaint, I got 2 calls from Snapdeal, wherein one guy told to place order and pay online and my order will be executed thereby hung up my call without taking my response. I told him that when COD is available then I can choose to pay COD. In 2nd call, person clarified me more clearly about the situation and told that my order is not cancelled and showing pending and subsequently will be delivered to me today itself as last promised date of order delivery. Simultaneously, personal told that he will call me after involving his senior in the loop.
I am waiting for both I.e. my order and hid call about the proceedings.
I have other jobs too apart from making order to snapdeal and been played around by snapdeal by stating that it is not cancelled and will be delivered today itself or by telling that order again by paying debit card and not Cash on delivery or by snapdeal website and customer care where my order is being shown cancelled or receiving order delivery as per your changed schedule and not by customer earlier promised dates.

Waiting for my order today as last promised commited date of order deliverance.

Varun
Regstd mob no. [protected]
Product: LG LED MONITOR LG20M37D
Order id: [protected]

Dear Varunkaushik,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

I am talking to your executives since yesterday and I was assured yesterday that I will receive my LG20M37D order yesterday itself which again didn't happen. After that I have been reassured that I will get my order pending from 22nd feb'16 will be delivered today I.e. 29th, Feb'16. I am again waiting and looking forward for delivery to certainly take place today.
Varun
Regstd mob no. [protected]
Product: LG LED MONITOR LG20M37D
Order id: [protected]
Order place date: 22nd, Feb'16

Dear Varunkaushik,

Sorry for the inconvenience. This is to inform you that we have taken a note of your concern and will get back to you.

Regards,
Team Snapdeal

Refer my complaint, wherein I today received delivery after prolonged agony, but again the product I received is wrong, I.e. LG LED Monitor LGM38D and not my placed order of LG20M37D. Even I received my invoice of LGM37D from snapdeal, wherein when I started the monitor, its screen has angle view, which should not be in LG20M37D otherwise. Then I discovered, it is not my placed order of LG20M37D and I have been delivered wrong product of LG20M38D and not my genuine order of LG20M37D.

First I was getting late order delivery, and now when I got delivery, it is wrong completely.

Resolve and revert promptly on priority basis and take quick and correct action this time.

Varun
Regstd mob no. [protected]
Product: LG LED MONITOR LG20M37D
Order id: [protected]
Order place date: 22nd, Feb'16

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https://www.consumercomplaints.in › Snapdeal.com › Snapdeal — False commitment and wrong attitude to provide lg led monitor lg20m37d
Snapdeal — False commitment and wrong attitude to provide lg led monitor lg20m37d

5 Reviews
Va Varunkaushik on Feb 28, 2016
Add a Comment
Mark as Resolved
On 22nd, feb'16, I ordered online LG LED MONITOR 20M37D with commitment and information on delivery by 28 Feb to 3 mar'16 and package was coming from Surat, Gujrat. 3days later I was informed that delivery from Surat is cancelled and now fresh order is placed for LG20M37D and will be delivered by 28th feb'16. On 27th, again this order after 6 days of my waiting and aggressive follow up with my complete waste of time, on 27th, Feb, I was informed that this order is also cancelled. How could snapdeal place order, commit dates of delivery, cancel and again place orders and again cancel it with delivery dates changed considering that what affect it will have on customer and if you can't afford to deliver products, then hoe can you place them online for selling.
I want the same commited LG LED MONITOR LG20M37D at the earliest from snapdea. and also it is still after cancellation of my order being shown with hiked rates, thereby I feel cheated in a way that snapdeal id forcing me to ordera product at higher price which I otherwise ordered st better discount rates by cancelling my that order.
Snapdeal Customer care is also very poor in their approach and behavior to help customers.
Revert on priority basis.

Varun
[protected]
Complaint Status
[Feb 28, 2016] Snapdeal.com customer support has been notified about the posted complaint.


Complaint comments 4 Comments Updated: Mar 1, 2016 Update Complaint
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Va Varunkaushik
on Feb 28, 2016


In continuation to my complaint, I got 2 calls from Snapdeal, wherein one guy told to place order and pay online and my order will be executed thereby hung up my call without taking my response. I told him that when COD is available then I can choose to pay COD. In 2nd call, person clarified me more clearly about the situation and told that my order is not cancelled and showing pending and subsequently will be delivered to me today itself as last promised date of order delivery. Simultaneously, personal told that he will call me after involving his senior in the loop.
I am waiting for both I.e. my order and hid call about the proceedings.
I have other jobs too apart from making order to snapdeal and been played around by snapdeal by stating that it is not cancelled and will be delivered today itself or by telling that order again by paying debit card and not Cash on delivery or by snapdeal website and customer care where my order is being shown cancelled or receiving order delivery as per your changed schedule and not by customer earlier promised dates.

Waiting for my order today as last promised commited date of order deliverance.

Varun
Regstd mob no. [protected]
Product: LG LED MONITOR LG20M37D
Order id: [protected]
Snapdeal.com Customer CareVerified User
on Feb 28, 2016
Verified Support

Dear Varunkaushik,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal
!Report this post
Va Varunkaushik
on Feb 29, 2016

I am talking to your executives since yesterday and I was assured yesterday that I will receive my LG20M37D order yesterday itself which again didn't happen. After that I have been reassured that I will get my order pending from 22nd feb'16 will be delivered today I.e. 29th, Feb'16. I am again waiting and looking forward for delivery to certainly take place today.
Varun
Regstd mob no. [protected]
Product: LG LED MONITOR LG20M37D
Order id: [protected]
Order place date: 22nd, Feb'16
Snapdeal.com Customer CareVerified User
42 minutes ago
Verified Support

Dear Varunkaushik,

Sorry for the inconvenience. This is to inform you that we have taken a note of your concern and will get back to you.

Regards,
Team Snapdeal
!Report this post
Va Varunkaushik
0 minutes ago


Refer my complaint, wherein I today received delivery after prolonged agony, but again the product I received is wrong, I.e. LG LED Monitor LGM38D and not my placed order of LG20M37D. Even I received my invoice of LGM37D from snapdeal, wherein when I started the monitor, its screen has angle view problem, which should not be in LG20M37D otherwise. Then I discovered, it is not my placed order of LG20M37D and I have been delivered wrong product of LG20M38D and not my genuine order of LG20M37D.

First I was getting late order delivery, and now when I got delivery, it is wrong completely.

Resolve and revert promptly on priority basis and take quick and correct action this time.

Varun
Regstd mob no. [protected]
Product: LG LED MONITOR LG20M37D
Order id: [protected]
Order place date: 22nd, Feb'16

Refer the delayed wrong package delivery with unsigned warranty card with no name of dealer, stamp and complete empty. As I am really fed up and expect no better job by snapdeal and also as confirmed from LG itself that LG20M37D & LG20M38DB has same MRP of Rs.6800 and most importantly, I have no hope and faith left in snapdeal, I proclaim to show your consent and mail me to keep delivered LG20M38DB with me only and send me duly signed and stamp of LG20M38DB 3 year warranty card from your seller/dealer with authentic Invoice of LG LED Monitor LG20M38DB.
It's your job to play with customer and kill its time, money and else, but has other more important jobs to do apart from being played by snapdeal.

Revert required in action and not only in words by your undue requests to correct snapdeal mistakes or its associates.

Varun
[protected]
[protected]@gmail.com
Product holder: LG20M38DB

Refer the delayed wrong package delivery with unsigned warranty card with no name of dealer, stamp and complete empty. As I am really fed up and expect no better job by snapdeal and also as confirmed from LG itself that LG20M37D & LG20M38DB has same MRP of Rs.6800 and most importantly, I have no hope and faith left in snapdeal, I proclaim to show your consent and mail me to keep delivered LG20M38DB with me only and send me duly signed and stamp of LG20M38DB 3 year warranty card from your seller/dealer with authentic Invoice of LG LED Monitor LG20M38DB.
It's your job to play with customer and kill its time, money and else, but customer has other more important jobs to do apart from being played by snapdeal.

Revert required in action and not only in words by your undue requests to correct snapdeal mistakes or its associates.

Varun
[protected]
[protected]@gmail.com
Product holder: LG20M38DB

Hi Varunkaushik,

Our team got in touch with you and informed you regarding product delivery.

Thanks!
Team Snapdeal

No one has called me since I posted the last post, where I say I am ready to accept the product 20m38db sent by you, which has same price as that of LG20M37D I.e. Rs.6800 MRP The only concern is that I need authentic 20m38db LG led monitor from your end and it's stamped 3year warranty
Kindly do it to make things not any longer which is already has become lengthy and stretched from your end. Don't put me in any situation anymore, as I am tired of your working style.
Tell some at the earliest and let me know accordingly.

Dear Varunkaushik,

We have escalated this case again internally and one of our representatives will get in touch with you to assist with this.

Thanks & Regards,
Team Snapdeal

Yes, I am waiting. Recap:
No one has called me since I posted the last post, where I say I am ready to accept the product 20m38db sent by you, which has same price as that of LG20M37D I.e. Rs.6800 MRP The only concern is that I need authentic 20m38db LG led monitor INVOICE from your end and it's stamped 3year warranty with authorized dealer signature.
Kindly do it to make things not any longer which is already has become lengthy and stretched from your end. Don't put me in any situation anymore, as I am tired of your working style.
Tell some at the earliest and let me know accordingly.

Invoice and 3year warranty by seller/snapdeal to be provided to me against the product delivered to me has following details for your and dealer reference, no surprises if in case neither you nor dealer still don't have clue about the product sent to a customer which would be extreme unprofessionalism if that is the case, but without wasting my time anymore, details are as under:
Model : 20M38D-B
20M38D-BB.ATRSJPN
S.No.: 512NTTQ4A273

Apart from my invaluable time and peace of mind, I got no real discount, no comfort while dealing with snapdeal, as my Rs.300 has already been wasted by following up with you for my regretted product placed at snapdeal, which I know is none of your business. As per my latest conversation with snapdeal caller, provide me authentic invoice and 3 year duly signed & stamp warranty card for product delivered to me with its details mentioned above. It has same MRP as that of my originally placed order of LG20M37D.

Varunkaushik

As per my latest tele communication with snapdeal representative today and subsequent mail sent to me with product computer generated invoice sent today itself and has been assured that empty warranty card included in package will work in support with the invoice dent today. Hope I won't face any problem while making the use of warranty services with computer generated invoice and unfilled warranty card provided to me for LG20M38D-B or as intimateed by representative today I will have Snapdeal to contact snapdeal in future which I don't want to contact otherwise for any connection with snapdeal.

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