[Resolved] Snapdeal — duplicate product - titan wrist watch

rajrajen09

from Chennai, Tamil Nadu

Address:

plot 85, Chamundi Nagar, Kurupatti, 635110

I have ordered titan wrist watch in snapdeal and its top glass came out in a week. When i checked the product number with titan and they are confirmed that this is duplicate product.

.   replace all

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Jan 5, 2020

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2019

Snapdeal.com Customer Care's response Dear Rajrajen,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Verified Support

Oct 31, 2019

Snapdeal.com Customer Care's response Dear Customer,

Hope you are doing well.

So sorry that this is taking time, but I just checked, it is definitely being worked on. Thanks for your patience.

Regards,
Team Snapdeal

Verified Support

Nov 06, 2019

Snapdeal.com Customer Care's response Dear Customer,

We value the importance of your concern. We’re working on the issue & shall update you on this soon.

Regards,
Team Snapdeal

Verified Support

Nov 09, 2019

Verified Support

Nov 13, 2019

Snapdeal.com Customer Care's response Dear Customer,

We understand that it has taken longer than expected. We're working on the issue and we'll have this sorted on priority.

Regards,
Team Snapdeal

Verified Support

Nov 16, 2019

Snapdeal.com Customer Care's response Dear Rajrajen,
Hope you are doing well.
So sorry that this is taking time, but I just checked, it is definitely being worked on. Thanks for your patience.
Regards,
Team Snapdeal

Verified Support

Nov 18, 2019

Snapdeal.com Customer Care's response Dear Customer,

We tried reaching out to you, but couldn't get through. Kindly share an alternate number to contact you.

Regards,
Team Snapdeal

Verified Support

Nov 23, 2019

Snapdeal.com Customer Care's response Dear Rajrajen,
Hope you are doing well. As conveyed over the call, please wait and we'll sort this out soon.
Thanks!
Team Snapdeal

Verified Support

Nov 29, 2019

Snapdeal.com Customer Care's response Dear Rajrajen,

Hope you are doing well. We tried reaching you multiple times with no luck.Please share an alternate no. and a suitable time with us at [protected]@snapdeal.com.

Thanks!
Team Snapdeal

Verified Support

Dec 03, 2019

Snapdeal.com Customer Care's response Dear Rajrajen,

Hope you are doing well.

We tried reaching you multiple times with no luck. Hence, we are unable to process your request and closing this complaint. In case you still need help, you can email us at [protected]@snapdeal.com.

Thanks!
Team Snapdeal