[Resolved]  Snapdeal — false information and commitment and late processing of refund

Dear sir/maam I had ordered three cycles from snapdeal vide 2 different orders placed on 31 Dec 2014. However I recieved only 2 kross k50 cycles on 6 Jan 2015. Accordingly I sent a query to Snapdeal for the third cycle. Company accepted there fault for which third cycle couldnot be despatched and confirmed that they have reallocated the seller and same will be despatched by 12 Jan 2015. On 10 Jan 2015 I checked status of my order on snapdeal app and it was reflected that my order is being packed. After 2 days of packing (that seemed unlikely I mean likelihood of a cycle taking 2 days time for packing) on 13 Jan 2015 I recieved message that product couldnot be shipped as its out of stock and they have generated refund for same. I imdtly checked same on snapdeal app where to my surprise product was available but from different seller at price of rs 70000 against my ordered price of rs 5415. I approached there customer care who failed to give any satisfactory answer. Can I appeal for following frauds or misleading info and bending of rules by the snapdeal . Firstly as per true pay policy refund should have been generated after 3 days lapse of time on which product was expected to be shipped. In this case product was to be shipped by 3 Jan 15 and accordingly refund generated by 6 Jan 15. 2. On 10 Jan 15 company confirmed that my order is being packed and however on 13 Jan 15 claimed that product is out of stock. This clearly shows that company was fooling its customer. 3. On 13 Jan 15 after recieving e mail that product is out of stock, on checking the app it was found that product was in stock at fresh price of rs 7000 against my ordeered price of rs 5415 and can be shipped at my loc free of cost. It may be this increased price that company provided false information that product is out of stock. 4. Since I required all 3 cycles of same model and compaany customer care informed that they would not be able to help me out, I requested them that I want to return remaining 2 cycles as well which was also denied and even contact no of some higher authority was also not provided. Hence I want to appeal to consumer court regarding such demeaning acts done by these company which are against consumer rights.