[Resolved] Snapdeal — faulty product been delivered

Himadri Rai

from Kanpur, Uttar Pradesh

Website:

www.snapdeal.com

Hello,
I ordered a nokia mobile on 2 may, 2018 which i received was faulty with charging issues like showing battery full and low at a time and then it switches off, back panel damaged, no warranty card or any document inside, no earphones.
Order details:
Product - nokia black nokia 1110i 35mb
Order placed on - 2 may, 2018
Order id - [protected]
Order cost - rs.874
Service visit requested - 7 may, 2018
Service visit scheduled - 8 may, 2018
Service call report details:
Client/ ticket no.- [protected]
Engineer name - sunil bind
Imei no./ serial no.- [protected]

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Jul 5, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

May 16, 2018

Updated by Himadri Rai The product is still with me and no one did come for the replacement. Also there is no updation of my Id after service visit scheduled on 8th May, 2018.
Please follow up the process as soon as posiible!
Thank you.

Verified Support

May 16, 2018

Snapdeal.com Customer Care's response Hi Himadri,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

May 19, 2018

Updated by Himadri Rai Hi,
I want to know if there are any particular no. of days scheduled for the resolvement of this case. Please do mention till which date its going to be solved and I'll receive my replaced product in all good condition!
Thanks

Verified Support

May 21, 2018

Snapdeal.com Customer Care's response Dear Himadri,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

May 25, 2018

Updated by Himadri Rai Here's to inform that still no serviceman has reached to pick up the default phone. How long would it take for the replacement?

May 28, 2018

Updated by Himadri Rai Snapdeal didn't solve my case!

Verified Support

Jun 04, 2018

Snapdeal.com Customer Care's response Hi Himadri,

Sorry for the inconvenience caused to you. We would like to inform you that replacement has been generated against the order and it will reach you soon. Do write to us at [protected]@snapdeal.com for any further assistance, we'd be happy to help you.

Thanks!
Team Snapdeal