[Resolved] Snapdeal — faulty product delivered. not able to replace the product.

Rohan Amberkar

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400054
Website:	www.snapdeal.com

I placed an order for laptop on snapdeal on 22nd of september 2017. The product got delivered on 25th september. However, after thorough checking, it was found to be defective since the headphone jack was damaged and the speakers sound was cracking. Snapdeal told me to get the confirmation from the confirmation from the dell service centre and they acknowledged the same. I placed a replacement request on 27th september.
I received an email saying the pickup will be scheduled within 2-3 days. I have been following for 7 days and still, they have been saying the same thing i. E. To wait.
It has been 2 weeks since i ordered the product. At times they do not even care to speak to the customer properly.
I need my product money back which they are not providing. I am already at a huge loss after purchasing from snapdeal.
I need the product or my money back.

Was this information helpful?

No (0)

Yes (0)

Nov 11, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Oct 03, 2017

Updated by Rohan Amberkar The only thing which they are good at is sending emails on emails. My job is at stake because of snapdeal. Those people do not realise my situation. My work is totally hampered because of this delay. I did not expect this from snapdeal. I have been a loyal customer of snapdeal for the past 5 years. I regret purchasing this product which costs around Rs31, 600 from snapdeal.
Whoever reading this post, please please stay away from snapdeal unless you care for your hard earned money and time.

Verified Support

Oct 06, 2017

Snapdeal.com Customer Care's response Dear Rohan Amberkar,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Oct 10, 2017

Updated by Rohan Amberkar Snapdeal, just stop this response of getting us an update. I have sent you numerous emails and have called you many times but snapdeal is one such company that does not even care to listen to their customers concern. You took away all my money of 31.6k and the product as well.
I do not have any news of my product getti g delivered or no.
You have already cheated me.
I am also attaching the proof which dell service center provided of co firming that the product was actually defective.

Even after showing this proof that the product is actually defective there isnt an i ch of progress in getting a refund or replacement.

I sinxerely request others think 10 times before purchasing anything from snapdeal. It will leave you frustated.