[Resolved] Snapdeal — i am complaining against snapdeal for not taking any action on my query related to return of my product.

Indu Bansal

Website:

www.snapdeal.com

My order i'd is [protected].
Suborder i'd is [protected]
My product name is david miller dmrcm56 leather analog men's watch.
I have placed return request for this item on 10 september at 11:13am and due to quality issue (Leather strap damaged) i placed a return request at around 11:30am on same day.
A message came that it takes maximum upto to 24 hours to approve my request but nothing happens. Then i contacted via email/calls and i was asked to wait maximum upto 48 hours.
Now it's going to be almost 95 hours but they are not taking any action. My return approval status is still pending and i am sure they will close it soon.
The product return policy time is just one week. This kind of delay in response is consuming my return period days.
I want my issue to be resolved in any way.

+1 photos

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Aug 12, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2020

Snapdeal.com Customer Care's response Dear Indu,

Sorry for the inconvenience. As checked, your refund has been initiated from our end and you will receive the amount within 5 working days.

Regards,
Team Snapdeal