[Resolved] Snapdeal — LG 43LH516A 108 cm ( 43 ) Full HD LED Television | |||||
Order number [protected] Product : LG 43LH516A 108 cm ( 43 ) Full HD LED TV Television Ordered Product on 26th August and received item 31st late evening. Raised complaint on 31st August as LED Panel was broken. Called them around 15 times but only standard answer "Escalated issue, will revert back in 24 hours" this is the reply what i got everytime. Till date no reverse pickup or refund process started. Don't Trust Snapdeal Trustpay policy. It just fraud !!! I have received a BROKEN Display TV after 7 days of order. Being dissapointed i have requested for replace giving all the info they needed. There was no reply or callback from SNAPDEAL since then. I am calling them on a daily basis and snapdeal representatives gave no assured reply. After 12 more days of struggle, I got a reply saying that reverse pickup is been delayed from our side. I have not received any call from any kind of courier partner. It's almost been a 2 weeks since I ordered a TV and we are stuck with a damaged one. This is disappointing from SNAPDEAL.com, while after their first mistake of delivering damaged product they are doing fraud with the customers. they are saying their courier partners are not operational from last 12 days and then they say that the their servers are down so they cannot mail me all the details what they promised me on call. Was this information helpful? | |||||
Oct 14, 2016 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Sep 13, 2016 Snapdeal.com Customer Care's response Dear RajatGulati, We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern. Regards, Team Snapdeal | |||||
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