Snapdeal — maxbell usb rechargeable electronic flameless lighter

I bought that above mentioned product. Order id: [protected]. After using one week, i returned the product and the company replaced it. Again, after using 7days, the product was found faulty. When i complain about it, they called me up and said that it is not possible to replace the material or refund money. They are cheating with us. This order no. Is [protected] on 11 sept. 2019. The policy return is faulty. They are not taking responsibility what they sell. If they are doing this kind of job, the company should be shut down. They are cheating people. Do something about it.