[Resolved]  Snapdeal — need to return an order and get my refund amount

I have ordered a fossil watch i. E fs4487. But i received a different model of the watch and it was not in working condition. The watch is not working. I have raised a request for refund and it's been 4 days since i have requested but nobody is giving a proper answer. Everytime they are just sending a msg that their team is working and will update you soon. But it's more than 3 days now and no update.

Order id-[protected]

I need to return this order and get my refund amount back as i already made the payment online. And i want to return it because it is not the item which i ordered.

Kindly look into this matter and get it resolved asap