[Resolved]  Snapdeal — non delivery of the product

Address:Mumbai City, Maharashtra, 400053
Website:www.snapdeal.com

I dint receive my product and its been a month since it was ordered.

The company officials have only provided inappropriate and misleading information pertaining to its deliver and have uploaded its status as delivered on their website which is a false representation of facts as the product never got delivered.

Further my emails and complaints where never appropriately addressed and only rude calls were made despite asking them to send written reply's so that the same can be taken on records, the employees even refrained from sharing their names and employee id.

Upon insisting for the acknowledgment of the delivery receipt signed by my family member the company has time and again sent the employees of the delivery partner to inappropriately threaten and investigate my family member who is a cancer patient from who the product was ordered and harassed them.

Further i was made inappropriate calls too.

I seek justice for all the harassment and non-refund of my money already paid to the company and being in their account for over a month with interest so that the same is not repeated with any other customer.

I have complete faith in the department and thus i want to have an action against their inappropriate treatment and unethical practice.

I am attaching the evidence which prevail with me as the remaining have been deleted by the company officials on purpose.

I urge your good selves to take a strict action against snapdeal and their courier partners for their inappropriate behavior and reckless and unethical services.
Was this information helpful?
No (0)
Yes (0)
Oct 28, 2018
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Sep 25, 2018
Snapdeal.com Customer Care's response
Hi Avneet!

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Snapdeal.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    71%
    Complaints
    14445
    Pending
    2758
    Resolved
    9447
    Snapdeal.com Phone
    +91 11 4637 1100 [Customer Care]
    +91 88 8825 4614 [Delhi]
    +91 92 1269 2126 [Customer Care]
    Snapdeal.com Address
    238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
    View all Snapdeal.com contact information