Snapdeal — Order id: - [protected]: neither the refund given nor the returned item sent back even after endless mails to higher most officials of snapdeal

Address:New Delhi, Delhi, 201014
Website:www.snapdeal.com

Hello, i am neha gupta. my mobile no is: - [protected], e mail id: - [protected]@protonmail.com & my order no is - [protected]. this order was for asus best external portable dvd writer/burner sdrw-08d2s-u lite for laptop/ desktop. not only was this product faulty but was different from it's description. after sending them endless mails, they only informed me that my request for refund would not be processed. also they didn't even send me the returned item back to me & instead kept it with themselves. before that they even sent me a mail that quality check failed & returned item will be sent back to you within 48 hours & we will also update you with the courier name as well as the awb no. but they neither processed my redfund nor sent back the returned item back to me. it has been more than 15 days now that they have picked up the product & kept it with themselves. this is equivalent to robbery or snatching. i urge all of you to refrain shopping from snapdeal, otherwise you may also loose out on your gadget, money & would experience the same incidence
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