[Resolved] Snapdeal — order not delivered

shubhamgatman

from Delhi, Delhi

Address:	New Delhi, Delhi, 110070
Website:	Snapdeal.com

I placed an order on 7 september it was an international product so it was supposed to deliver on 12 november, but it never got delivered to me neither i received a call or SMS from delivery boy and on order status it says 'delivered' snapdeal customer service is very poor i tried contacting them several times but snapdeal is not responding at all to my problem. I even tried cancel the order but it cannot be canceled because it's a international product which is fine to me but snapdeal should have atleast deliver my order or contact me after reporting about my order.

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Dec 18, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2018

Snapdeal.com Customer Care's response Dear Shubham,

We completely understand that you wanted this order, but really sorry that we couldn't make it this time. Please treat this as one of the rare instances as we at Snapdeal strive for excellence and a hassle-free experience for our customers. Further, we've noted a feedback in this regard & we'll ensure such instances are not repeated in the future.

Regards,
Team Snapdeal