[Resolved] Snapdeal — product delivered

teju_complain

from Mumbai, Maharashtra

Address:	560068
Website:	snapdeal.com

Hi,
I had ordered a product on snapdeal on 8 june 2018. I got a sms that the product will be delivered early on 11 june 2018 that the product has arrived soon and will be delivered today. The courier person called me in the evening and asked for landmark his number is [protected], i gave him a detailed instruction he said he recognizes the apartment and he will deliver it the next day. Since then i only keep getting sms till today that the product is undelivered.
My parents stay at home 24x7. I called customer care and raised complain, complain has been registered under logistic section, still i havent heard anything from their end yet. Everyday i keep getting sms that your product is undelivered. I havent heard from customer care nor from the logistics section of snapdeal. I have made a payment online of rs 605.
I just need my product delivered and dont need any coupons or vouchers. I would never use snapdeal for ordering again this was my huge mistake. I would always prefer amazon.
Here are the details of the product:
Order id: [protected]
Waybill no : [protected]
Reference no : slp[protected]

Thanks,
Tejaswini. ([protected]).
Email id: [protected]@gmail.com

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Jul 19, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2018

Snapdeal.com Customer Care's response Hi Tejaswini,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Jun 20, 2018

Updated by teju_complain Snapdeal cancelled my order without my consent. I will never use snapdeal again. Horrible horrible experience. I got my money back enough of following up with you guys from my busy schedule. This really is a bad experience. As a snapdeal support you shouldnt be telling this stupid ridiculous things "it will be resolved earliest" "forwarded to logistic department" etc etc. I know i am not a great loyal customer nor a great customer losing me shouldnt have any impact on ur business. But honestly your company lacks commitment. I will always prefer companies like amazon when it comes to you. You seem to be a notoroius company to deal with. Thanks alot for r efunding my money and doing a favor on me.