[Resolved]  Snapdeal — product return initiated and product is picked up, but refund is not initiated and ticket is closed, now refund and product is also returned.

Address:	Bangalore, Karnataka, 560081
Website:	Snapdeal.Com

Reference no: 46411987
This is in regards to the above ticket number.
My ticket was closed without even confirming if the issue is resolved.

This was regarding a return request which i raised on 17 mar 2018
The product was picked up and its been a week, i still do not have any updates about the refund of my amt.

Product was picked up by e com express
Order number under which the product was picked [protected]
Airway bill number [protected]
Agent who picked the product kiran
Date of pick up 22 mar 2018, 11 am

Received 2 calls from e com express
One yesterday and one today.
And both the agents from e com express has confirmed that the product has been picked up and received.

You may please cross check the details with e com express and please initiate the refund process.

Till date i have sent 8-10 mails regarding the issue, and none has a proper response.

I have even sent images of the packet that i clicked before returning the product and even the image of the airway bill acknowledge sheet.

Since its been more than a week i expect a call back to address the issue, and sort the miscommunication asap.
E mail [protected]@gmail.com