[Resolved]  Snapdeal — Reimbursement

Address:	New Delhi, Delhi, 110020
Website:	www.snapdeal.com

Respected sir,

i'm viveka seller id Sab98f, this is my suborder no: [protected], customer wilfully damaged my product and snapdeal initiate the return without know the facts. when I check the product no BNC and DC connectors of the product, plastic body was damaged little. when open the product i was shocked the customer simply burnt the product inside. cable wire was melt with high voltage. I raised the dispute and regarding the complaint snapdeal QC team said product wasn't damaged and shared the images of the product, but in that images also they don't notice no BNC and DC connectors, how QC teams said the prdouct wasn't damaged i don't understand that. I share all the Images snapdeal shared 2 me and i shared to snapdeal. before in their agreements snapdeal said how they initiate returns of the electronic item, but when i start sell the product Snapdeal never follow their rules of electronic item how they initiate but they trouble me a lot last one year with different cause. Snapdeal is completely unfair business. I share the rules and regulation of snapdeal share 2 me. which service center said my product was defective i ask them 2 share it.
1. First 1 and 2 images shared by snapdeal cable damaged No BNC and DC pins. they said the product wasn't damaged.
2. I shared the 3 and 4 same images to snapdeal team when i received the product. both images same cable damaged BNC and DC connectors damaged.
3. After i check the product i noticed the plastic body of the product was damaged (image 5) my guess was right the product was burnt.
4. After that i open the product to see the condition of the product it was damaged by high voltage power and customer returned to snadpeal (image 6, 7).
5. After i submitted all the proof snapdeal respond and said product wasn't damaged. (image 8)
6. with my agreement with snapdeal return policy which OEM service center said the product was defective. how they initiate the return, customer damaged the product and snapdeal played a games with the sellers, but they never follow the rules and make the sellers huge lose. snapdeal plays different games return policy (image 9, 10, 11). i'm only want 2 know how they initiate the return, how snapdeal said the product wasn't damaged. playing games a lot.
7. The customer who plays with snapdeal made me huge lose Mr. Aryan kumar, Motihari, Bihar cell: [protected]