[Resolved] Snapdeal — Replacement of washing machine

Facdel1

from Noida, Uttar Pradesh

Address:	Jalandhar, Punjab, 144022
Website:	Snapdeal

I purchased IFB WASHING MACHINE from snapdeal but recieved a defective product. Machine was with in replacement warranty period so I request for replacement but machine hasn't being replaced yet. Snapdeal is giving mere verbal assurance but nothing has been done to replace the defective washing machine.

IFB 6.5 kg TL-RDS 6.5 kg aqua top load

Order placed on 17 dec 2016
Order recieved on 29 dec 2016
Request for replacement on 6 dec 2016

Order ID: [protected]
Reference number: 3872230

Nitin Gautam
[protected]

Was this information helpful?

No (0)

Yes (0)

Jan 28, 2017

Complaint marked as Resolved

Machine has been replaced with new one. Snapdeal changed the courier partner due to which actually problem arose. Snapdeal took this complaint seriously. I think this kind of issue is very common with online shopping that courier partner generally refuses to pick the product n submits the report that customer is not willing to give back the product. But in my case snapdeal changed the courier service. Thanks to consumercomplaints team n snapdeal team.

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2017

Snapdeal.com Customer Care's response Dear Facdel1,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,

Team Snapdeal

Jan 28, 2017

Updated by Facdel1 Snapdeal must take strict action against Nova courier because of which I as a customer faced lot of problem.

Verified Support

Jan 30, 2017

Snapdeal.com Customer Care's response Dear Facdel1,
We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.
Regards,
Team Snapdeal