Snapdeal — Snapdeal doesn't care if your account is hacked. Someone misused my debit card to purchase at snapdeal | |||
Someone misused my account and did a transaction for around 2k rupees. Immediately I called as well as mailed the snapdeal help desk to stop the transaction and block it. They said they will look into this and respond within 48 hrs but I still didnt get any reply. If they had taken timely action I could have saved my money from the hacker. Being an emergency they should take this as high priority but they didn't even care. They don't care about their customers and their problems. They have a worst security. Was this information helpful? | |||
|
Snapdeal.com customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Buvana Ramu,
We have not received the requisite details on your concern. Kindly share the following details with us on [protected]@snapdeal.com so that we may assist you further.
Regards,
Team Snapdeal
We have not received the requisite details on your concern. Kindly share the following details with us on [protected]@snapdeal.com so that we may assist you further.
Regards,
Team Snapdeal
Dear
Snap deal team
My Snap deal Account was hacked by someone on 7 October 3.21pm And Done Online shopping to my Snap deal account through my sbi credit card, Purchase details or order id also attached in this mail, I already informed to my bank and block my credit card and I also try to call your customer care no. but there was no option to talk customer care executive, I think that snap deal was a safe site but I will very disappointed to my loss and there was no option to cancel gift voucher so please cancel all these order from our side.
Thank you
NAME-Saroj kumar
Date-7-10-19
Snap deal team
My Snap deal Account was hacked by someone on 7 October 3.21pm And Done Online shopping to my Snap deal account through my sbi credit card, Purchase details or order id also attached in this mail, I already informed to my bank and block my credit card and I also try to call your customer care no. but there was no option to talk customer care executive, I think that snap deal was a safe site but I will very disappointed to my loss and there was no option to cancel gift voucher so please cancel all these order from our side.
Thank you
NAME-Saroj kumar
Date-7-10-19
sarojweb's reply, Oct 8, 2019
Email id sarojweb@rediffmail.com
mo 9235318515
mo 9235318515
Snapdeal.com Customer Care's response, Oct 9, 2019
Verified Support
Dear Customer,
We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.
Thanks!
Team Snapdeal
We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.
Thanks!
Team Snapdeal
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
71%
Complaints
14445
Pending
2758
Resolved
9447
+91 11 4637 1100 [Customer Care]
+91 88 8825 4614 [Delhi]
+91 92 1269 2126 [Customer Care]
238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
View all Snapdeal.com contact information
Kindly share the following details with us at [protected]@snapdeal.com so that we can assist you further:
FIR Copy
Bank Statement
Regards,
Team Snapdeal