[Resolved]  Snapdeal — snapdeal product not delivered

We ordered a product on snapdeal. It shows delivered in the snapdeal app but we did not receive the product. We paid for the product online in net banking. When contacting the customer care of snapdeal they are saying that we should have raised the complaint on the 7day return period. We raised the complaint on the 8th day cause we were not available at our home. What are we supposed to do. And also we wanted to return a product few days back. When questioned about the matter they replied that there wont be defective items always and that they are very good suppliers of good products. They also said that our returns were more than what we accepted, are we mad to just waste our money and buy and return again?. Are we supposed to use their defective products for the money we spent. Snapdeal cheaters. The order id for the product that we didnt receive is -[protected]. We dont have the product but they show delivered and also a message sent that it is been delivered