[Resolved]  Snapdeal — Wrong Product Delivered and No Response on Complaint

Address:

Bangalore, Karnataka

Dear Consumer Complaint Team, On 1st November 2013 I had purchased Aquafit Elliptical from Snapdeal by trusting Trust Pay policies. The item delivered on 12th November in not so good condition also found that the product which was on display was 4 in 1 (Elliptical, Twister, Stepper & Dumbles) But I got Only elliptical. On November 14th I registered a complaint that my product was not same as shown in the display.Snapdeal auto-reply mail replied with one complaint number 3936247(Attached Images for reference) saying within 48 hours their team will get back to me. After this I never got any kind of reply in spite of reminding several times saying that I will register complaint in consumer court regarding this.On 23rd November I called to customer care [protected] : Mr Yuvraj Arora, confirmed me that his team will surely get back to me withing next 48 hours but still waiting for a single response/update. It is more than 15 days from the day of my raised my complaint I have not got any response from snap-deal whenever I complaint I get auto-reply that within 48 hours their team will respond but team is not responding. I request you to please help me if the item is out of stock then get my money back or if available actual ordered product then replacement of the product as per their policies. http://www.snapdeal.com/info/TrustPay Dear Consumer team I request you to please check Snapdeal have given so many Trust pay policies if they are not following it then why they they have so many policies? and there is no one in authority to check these kind of polices are really working or just for display purpose to fool and ?