[Resolved]  Snapdeal.com — Awaiting refund of rs. 5300/- for the indoor exercise cycle which was already returned (used/defective piece sent by vendor)

Address:	560038
Website:	Snapdeal

Hi Team,

Would like to bring to your notice that the product sent by Vendor was used/ defective & while installing absolutely no support on call.
Please refer Order ID: [protected] for more info.
I have returned the product next day of receiving it & now the product is rejected by QC. This isn't fair form customer's point of view because I trusted Snapdeal & have paid full amount as COD. My question to you is why didn't the team do a quality check before sending the product to Me...do they know the product sent was old, used & infact defective piece which was noisy. Moreover it was the Wrong product which was sent, it didn't match the description nor the picture on your Snapdeal portal.

Request you to please look into this issue on priority basis & refund my money asap. As a customer I have lost faith in Snapdeal & it's farud list of vendors. Very disappointed with the service post the purchase & no support from your call center...just couldn't get thru your infinite loop of IVR. It's been more than a month still no solution. Total waste of money, time & effort.

I am intrigued to approach Consumer court & will escalate to your CEO asking for justice.

Awaiting for a quick response.

Thanks