[Resolved] Snapdeal.com — Bajaj 25 ltr geyser

Ramachandra Sastry

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560097

In the month of nov 2015 I ordered a 25 ltr bajaj geyser on Snapdeal. The geyser started leaking in 3 months. As i was under warranty i asked for replacement which didn't happen. After calling customer care many times as a regular job I finally got a replacement as a time being with a 50 lts geyser. They told me it was for sometime. As it is there is so much water scarcity in bangalore and inspite of requesting Snapdeal many times for a 25 ltr one I have not received any reply. I would now want to move to the consumer court if I fail to get a replacement.

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May 1, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Mar 26, 2017

Updated by Ramachandra Sastry Order id.[protected].
I ordered a 25 ltrs bajaj geyser in nov 2015 which started leaking in 3 months of purchase. Inspite of making umpteen calls for replacement during the warranty period the problem was not attended to and one day they told me to manage for sometime with a 50 ltrs geyser which I refused to install initially but I was convinced that they would replace it with a 25 ltrs one soon. Its been a year but no response. I don't require a 50 ltr one as it consumes more power a d there is wastage of water with water being so precious.Tried contacting Snapdeal many times and it is very ridiculous to narrate the entire story to a customer care executive every time I call. Please resolve the problem else I would take further action.

Verified Support

Mar 27, 2017

Snapdeal.com Customer Care's response Dear Ramachandra Sastry,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal