[Resolved] Snapdeal.com — blackberry passport mobile

Prasadg_07

from Mumbai, Maharashtra

Address:	400607
Website:	www.snapdeal.com

I purchased a blackberry passport handset from snap deal in august 18. But received a faulty mobile having network and heating issue. And the blackberry service centre has told me initially that there is some issue with ic components and after more than a month when i visited after nit getting any update from them, they told me the handset has motherboard issue and needs to be replaced. Which i denied.
Still i haven't received the handset from them. So i want snapdeal to look in to the matter and resolve it. I want same handset as i m not a great fan of android devices.
I understood the issue within 10-12 days of purchasing and contacted service centre. I liked the handset so i even accepted their estimate also.
So please replace the handset with a fresh one.

Regards,
Prasad

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Nov 17, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2018

Snapdeal.com Customer Care's response Dear Customer,

We understand that our team has connected with you and informed you that complaint is against our trust pay policy (out of TAT). So, we are not able to proceed the same from our end.
Regards,
Team Snapdeal