[Resolved]  Snapdeal.com — Cancellation of my order.

Address:	411036
Website:	www.snapdeal.com

I placed my order for "Bajaj Majesty 15 Ltr GPU Storage Geyser" on 04 Sep, 2016 Order ID: [protected]. Initially, I was informed that my order will be delivered between 8th to 13th September 2016. Within a day, the seller called me and requested me to cancel my order. I talked to Snapdeal CSC staff, she told me not to worry and the order will be delivered as scheduled. After that, on 8th of September 2016, I was informed that Snapdeal would fulfil my order through a different seller. Till date (19/09/2016) I made a number of calls, out of which on two occasions I was able to talk to CSC Staff and both of them assured me that my order will be delivered shortly. However, most of the time I could hear recorded message like “your order has been abnormally delayed, we are giving priority and the order will be delivered between 11 Sep, 2016 - 14 Sep, 2016, a ticket has been raised on 17/09/2016” even till today. Also on their website since beginning, I am seeing only one line in status of my order which reads as "Item Packed. Dispatching Soon". I had also tried to raise my concern through their helpline contacts but all in vain. Finally, I was informed today that my order has been cancelled. I feel very disappointed, and in fact cheated today that they kept my money and kept me waiting till date (19/09/2016), I lost significant time on contacting them, seeing updates, making request and all for nothing. With such a service, how can I believe to buy anything from this site. Who will pay for my losses and pain that I suffered. I feel cheated and will take up my case to all the forum which is to my reach.
Ram Naresh Sharma, Pune, Maharashtra.