[Resolved]  Snapdeal.com — Cheating on cashback offer

Website:

snapdeal.com

Case 1
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Cheating on cash back offer [order id: [protected]]
Based on a cash-back advertisement in snapdeal website on oct-15 for amex credit card purchase, i bought two kent water purifiers. snapdeal confirmed that [via email] i will be getting a cash-back of rs. 2000/ - on 30-dec-15. i haven’t received the cash back till today. find the history below.
1. bought two kent water purifiers on 23-oct-15 [ref inv. no: sce4b6/15-16-16/9051 & sce4b6/15-16-16/9052]
2. on 27-oct-15 snapdeal confirmed that i will be receiving a cash back of rs. 2000/- by 30-dec-15 via email id: [protected]@gmail.com
3. i have sent a reminder email to snapdeal on 03-jan-16 as i haven’t received the cash back
4. as i haven’t received any response from snapdeal i raised a ticket via phone & email on 06-feb-16. [sr ref no: 19044452]
5. since there is no proper response from snapdeal, i have made many calls [isds + stds] and sent many mails, snapdeal confirmed that cash back is been processed via email on 05-apr-16. however the money is not credited to my account till today [27-jun-16]
6. to process the cash-back snapdeal asked for all my credit card statements from oct-15 to may-16. however the cash is not been credited to my account.
Case 2
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Cheating on cash back offer [order id: [protected] ]
Based on a 5% cash-back offer on hdfc bank debit card, i bought 2 items from snapdeal [rer order id: [protected]] on 12-nov-2015. the cash back was not processed by snapdeal. after raising a ticket, snapdeal confirmed that cash-back has been processed and asked for my feedback on the resolution. however the resolution is not completed.