[Resolved]  Snapdeal.com — complain about wrong business polices of snapdeal.com

Website:

snapdeal.com

Dear friends,
I want to share a incidence which proves snapdeal.com is worst website to sell products. We recently listed our products on snapdeal.com.
After listing 5000+ inventories we started receiving orders. Few orders received and smoothly shipped via e-com couirer (Snapdeal courier partner).. We receive 2 orders during diwali holidays. (19-21 oct). We marked them ready to ship on 20th oct. 21st was again a holiday but we left packet with our security staff. Next day sunday, again a holiday. On monday we wait for collection guy to collect shipment (Vulcan courier). No one came we thought may be due to diwali holiday back-lock they did not came to collect shipment on 23, we then report this issue to snapdeal team on 24th afternoon, by raising tickect we inform them no one came to collect parcel. Their staff replied with drafted format of email, order will be cancelled and you will be charged 250% of marketing fee penalties because you have not raise dispute within 2 days of "marked ready to ship". I explain them i am a new seller do not know about this step and on top of everything your (Snap deal) courier company did not came to collect shipment the shipment which was ready and laying at our office to dispatch since 20 oct. But they behave like lootaras they started giving excuses that i have to raise dispute as per policy after 7 pm to 11:59 pm within 2 days bla bla bla and its our policy we cut 250% of marketing fee. Bla bla...
And again this week on 30.10.17 monday we scheduled 2 parcels for pick up for fortunately no one came to collect the shipment which proves how in-capable snap-deal team is in managing pick-up. Now who is going to pay a penalty of 2500% to us as per our company business policy when an e-com operator failed to collect shipment they have to pay this penalty immediately by bank transfer. When i wrote this email to them whole team members of snapdeal are not in the position to answer a single word. How the hell they can charge a samll seller 250% penalty?
Chu.. A... Samjha hai kya seller ko? Vulcan courier company belongs to snap-deal and if they did not came to collect the parcel it is their mistake it is not seller's mistake. Seller is not responsible to monitor and report after 7:30 or 8 pm that pick-up was not done by your team it is not sellers responsibiltiy to raise dispute after business hours (10:00am to 6:00pm) for non pick up of shipment. For what 30% commission is charged by snap-deal? Its snap deal moral duty to follow up courier and collect shipment from vendor's place. Why the hell vendor will inform them after office hours or business hours? Your website do not allow to raise dispute before 8:30 and you guys lie that seller can raise dispute at 7:pm.
Stop this non-sense. No one will pay 250% of marketing fee snap deal.
Beware sellers they can charge you too for the same...
These kind of wrong business policies will not let snapdeal.com in business for more years. They will be wipe out of market very soon.