[Resolved]  Snapdeal.com — Complaint

Address:Bangalore, Karnataka, 560084
Website:www.snapdeal.com

Hi,

I have ordered on snapdeal on 20th july 2016 and on 30th july morning i get message saying the product has been delivered. Well in real there was no communication has been made regarding the delivery of the product and didn't receive the product. The product cost is just 120 rp. Today it's 18th august 2016 and i still get response from snapdeal agents saying wait for 5 business days we will refund or deliver you the product. I have reported this issue on 30th july and till date i didn't get my money refunded nor i got the product. I spent lot of money and time to call snapdeal customer support and wrote lot of emails. But not even single person helped in getting my money back. This is the new fraud what snapdeal started target the such products which are on offer and not so expensive so that even if something goes customer won't bother about the small amount. I magine every day if they loot 100 bucks from thousands of customers then how much money then can make in a day. If you are not someone from sanpdeal looking at this complaint then please do seriously consider this issue and stop snapdeal looting customers. I am making people aware as much as i can through social and word of mouth. All my colleagues and friends have already stopped using snapdeal. I just want to make as many as people to stop using such a fraud and cheating website.

My order #: [protected]
Was this information helpful?
No (0)
Yes (0)
Sep 20, 2016
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Aug 18, 2016
Snapdeal.com Customer Care's response
Dear yami005,

We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

Regards,
Team Snapdeal
Aug 19, 2016
Updated by yami005
I been hearing this from past 20 days.. Will YOU really wait for such a long time ??
Verified Support
Aug 19, 2016
Snapdeal.com Customer Care's response
Dear yami005,

Sincere apologies for the delay. Our team is working on your concern and we will connect with you regarding the same.

Regards,
Team Snapdeal
Complaint comments 

Comments

Order ID-[protected]. I have purchased on 5th Dec but the product has not been delivered yet. Only getting assurance from snapdeal team but no one is giving exact timelines. The website keeps on increasing delivery dates. I guess I have been cheated. I just get one standard response our team is working and your problem would be resolved soon. I think I need to go to consumer forum for help as I my problem has not been resolved in 20 days. I think Snap deal is purposely doing this to play with customers money.

Regards,
Shankar
Snapdeal.com Customer Care's response, Jan 2, 2017
Verified Support
Dear shankarsharan,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,

Team Snapdeal

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Snapdeal.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    71%
    Complaints
    14445
    Pending
    2758
    Resolved
    9447
    Snapdeal.com Phone
    +91 11 4637 1100 [Customer Care]
    +91 88 8825 4614 [Delhi]
    +91 92 1269 2126 [Customer Care]
    Snapdeal.com Address
    238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
    View all Snapdeal.com contact information