[Resolved]  Snapdeal.com — Damaged acer aspire es1-521 notebook received

Address:400095
Website:snapdeal.com

I ordered acer aspire es1-521 notebook amd apu a8 4 gb 39.62cm (15.6) linux black

When it arrived i found that the dvd drive is not working. I immediately called snapdeal on 22nd april 2017 and spoke to customer service who gave me 2 options either i can get the refund or replacement.

I chose replacement pc. Then he said he had recorded my complain and gave me the reference no: 41444559 so that our back end team will contact you in 24 to 48 hours.

Trust me i have never received any call from snapdeal and 3 days are gone now.

I have got a mail from snapdeal that i'll have to take the laptop to the nearest service center because it came with warranty.

I have already chosen the replacement option when the customer service asked me if i want refund or replacement.

Snapdeal has wasted hell lot of time. I am without the pc for 2 weeks now waiting for the pc to be received from snapdeal and that too not working.

Its a humble request to the consumer court to take forward my request and take strict action snapdeal. I guess i am not only the 1st customer who has faced such inconvenience. Thanks.
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May 27, 2017
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Apr 26, 2017
Snapdeal.com Customer Care's response
Dear Forsal hash,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal
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