[Resolved]  Snapdeal.com — Damaged and local product received

Address:	201301
Website:	snapdeal.com

Hello Kunal and Snapdeal Team,

I have ordered two Philips products clubbing them the price was around 1600 COD.
Order no – [protected] and suborder no: [protected] and [protected].
So scenario is on Day of Delivery in morning I got message that your order is out for delivery and that person came to delivery address and collects money delivers against order which has two products in it from DTDC with some barcode as well.

Here comes main story.

I again receives the call that your order is at your doorsteps. So I checked the initial received product immediately and found it to be of Cheap Nova which were damaged and used and not even in working condition. So at that point of time I refuse to take another order from new delivery person which was from Spandeal this time and told them to replace it with the original one, but he refused to give.
First delivery boy was from Surat distributor address () as mentioned in the box.

In short Snapdeal data is hacked on the day of delivery and someone else is ordered fake products to me.
I have contacted customer support but they were very harsh on their words stating shipper is not registered with us.
Whose loss is this is now?

We the end customers trust internet shopping and that's why I am ordering from over three years. Kindly find the images of the product received. I need my original order or give me refund, AS I DON'T KNOW THE SELLER AND I AM NOT INTERESTED TO KNOW ABOUT THEM. I ORDERED SOMETHING FROM SNAPDEAL. IF YOUR DATA IS HACKED THEM IT IS NOT CUSTOMER PROBLEM.
One more important thing for you guys.

This never happened when I order something from Amazon and Flipkart, they keep Customer data safe, it's Spandeal that are not able to keep customer data safe with them.

I have already returned the received product to Snapdeal and now I want refund or my original product that I have ordered. That's it.

Don't let these cheap things, lose your customers.

Best Regards,
Lalit Verma
Direct no: [protected]