[Resolved] Snapdeal.com — damaged product received and not allowed to replace

njain1121

from Pune, Maharashtra

Address:	New Delhi, Delhi
Website:	www.snapdeal.com

I had ordered faces lip crayon brown spiced latte 22 from snapdeal. The received product is broken and when i placed the request to replace from snapdeal app, the customer care called me and refused saying that return or replacement is not allowed on this product.

Why is snapdeal selling such products and tricking customers by delivering damaged product that too which is not allowed to be replaced. The product is worth 679 rupees and is totally waste for me as its not in usable condition.

This should be rectified by snap deal if not by refund then atleast replacement by a non-damaged product.

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Sep 14, 2017

Complaint marked as Resolved

Snapdeal team replaced it finally.

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2017

Snapdeal.com Customer Care's response Dear njain1121,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.
Regards,
Team Snapdeal