[Resolved] Snapdeal.com — damaged product received and not allowed to replace

1 Review
 njain1121 on Sep 8, 2017
I had ordered faces lip crayon brown spiced latte 22 from snapdeal. The received product is broken and when i placed the request to replace from snapdeal app, the customer care called me and refused saying that return or replacement is not allowed on this product.

Why is snapdeal selling such products and tricking customers by delivering damaged product that too which is not allowed to be replaced. The product is worth 679 rupees and is totally waste for me as its not in usable condition.

This should be rectified by snap deal if not by refund then atleast replacement by a non-damaged product.
Complaint marked as Resolved Sep 14, 2017
Snapdeal team replaced it finally.

Complaint Status

[Sep 08, 2017] Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Snapdeal.com Customer Care's response, Sep 09, 2017
Dear njain1121,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.
Team Snapdeal
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    Snapdeal.com - damaged product received and not allowed to replace