[Resolved]  Snapdeal.com — damaged sent back to the company, however not received the replacement for the money back as i have paid in cash.

Address:	560097
Website:	snapdeal.com

I had ordered a cloth drying stand through the snapdeal portal on 07th nov 2017 (Order id - [protected]) and the product was delivered on 10th nov 2017. However, since the product was damaged, i had placed a replacement on the product (Ticket id:[protected] and the product was picked on 15th nov 2017 from my place. But when i checked on the app it displays as the product was picked up on 19th nov 2017. I have been trying to call snapdeal customer care on +[protected], but no one responds to the call as it is an ivr and when emailed them on [protected]@snapdeal.com on 21st nov 2017, i got a reply from them stating that the product has been picked up on 19th nov 2017 and will take a max of 7-8 days to reach the warehouse post that they would process it through the quality check and initiate refund/replacement. I have also been chasing up with them to this email since then, but do not find any response from them till date as it has been more than 10 days now. I would like to formally lodge a complaint against the organisation as this is not hte kind of customer service that is expected.