[Resolved]  Snapdeal.com — defective and hazardous product delivered and snapdeal won't refund

Jan 13, 2018

Updated by AshokJerry I want to inform that Mr. Vikram, whom I have spoken to from Snapdeal escalations says they do not refund on electronic items. which was illegal and not ethical for any consumer service provider and I have the recorded conversation between me and Vikram. Mr. Vikram has insisted on the call he would be sending me a no refund policy letter to my email, which he hasn't since the last 3 hours, which again is an illegal code of conduct and any legal authorities who wish to hear our conversation may get in touch with me. I will be giving Snapdeal time until Monday 15th January 2018 until 3:00Pm and If I do not get a satisfactory answer, I have decided to approach the press and other who I wish to involve on my own accord with all the recorded conversations and screenshots and videos obtained from their website.

Jan 13, 2018

Updated by AshokJerry I wish to update my conversation with Mr. Vikram from Snapdeal here, but it is not accepting even after the format is converted

Jan 14, 2018

Updated by AshokJerry I had a call today Sunday 14th January 2018 from Snapdeal by its employee Imran from the Escalations desk and this was not a resolution to my call. This was to keep me informed that the concerned team from Snapdeal shall revert back to me on Monday 15th January 2018 and it was mutually agreed that the call shall be before 3:00PM (IST)

Mr.Imran has asked me to send me to send images, unfortunately I could not show him the images of the television or the power cord as the product has been packed with great difficulty as the packaging material was of a very poor quality. However, I have sent him the pictures of the outer covering and the wooded covering with iron nails exposed at [protected]@snapdeal.com.

I am attaching the photos here as well, which would prove my point, you can imagine how the inner covering would be, if the outer covering is like this. I have given them time until 3:00PM tomorrow and if Snapdeal fails, I am going to do whatever powers are vested in me as a consumer and take appropriate action legal against Snapdeal and expose the same to the general public or mass media.

Unfortunately I am unable to share the recorded conversation here. Snapdeal/Kunal Bahl cannot provide me with a written letter of guarantee that this product, even if replaced won't injure or cause damage to life and property. Thus I have claimed for a refund from Snapdeal.

Jan 15, 2018

Updated by AshokJerry Snapdeal,

This is truly inconvenient that you are causing by your delays and you have not responded back and were given time frame upto 3:00PM today the 15th January 2018 and I just received an email from you asking me to contact Activa help desk, which again is not a solution, I want this resolved from your end today before 3:00PM. I am also going to the Court of law to do what is necessary as a consumer, who have had a terrible experience with Snapdeal and its product and let the media and general public be made aware on how unethically you run business, violating safety and quality standards and breach of trust.

Jan 15, 2018

Updated by AshokJerry The Activa Service Center is not picking up my phone calls either. Kindly note this product is under the replacement period and unnecessary delays are caused by Snapdeal.

Jan 15, 2018

Updated by AshokJerry I had a call from Mr. Mohammed Imran or Imran as mentioned earlier today the 15th January 2018 from the escalations team from Snapdeal, based in Gurgaon. I have recorded conversation of the same. He insisted that I call Activa Service Center and to check with them to have my product replaced or refunded for my loss and I did, . I called on the number given which is [protected] numerous times and finally some Hindi speaking woman picked up the call after 5 - 6 attempts and I struggled a lot trying to communicate back in Hindi as I am not fluent and finally she asked me to send her the photo of the invoice letter through whatsapp on the same number as above. I also explained the level best I can stating my issue. She has said she will verify and send a technician, which is going to be another delay. When I am under 7 days replacement period, why should I take the hassles of asking for a technician when Snapdeal can have my this television replaced? Once again I repeat this is the last time, I will ever shop on Snapdeal.com. I guess they are good at snapping people's money and time, rather than providing quality products and service. I shall have whoever is reading this updated. Meanwhile, I will wait till Wednesday 5:00PM, Thursday the 18th January 2018. Rest assured I am approaching the Consumer Court suing Snapdeal/Kunal Bhal for the entire loss what I have incurred.

Jan 16, 2018

Updated by AshokJerry Team Snapdeal,

I have got you red handed. I am proceeding with the consumer court/Press/Public to have my matter resolved. You have a wonderful day and tell Mr. Kunal Bahl, God won't spare the guilty. I will update every reason why I am doing this shortly, Now I am getting touch with Consumer Court and Advocates. Good day to you.

Jan 16, 2018

Updated by AshokJerry Team Snapdeal, refer to my email dated 16th January 2018 or refer to the content below

To all who are concerned,

Kindly note, I had a call with Mr. Dipesh from Snapdeal and Snapdeal just exposed another unprofessionalism and unethical ways of conducting business.

On this recorded call which I had with Mr. Dipesh from Escalations deak at Snapdeal (which is attached) Mr. Dipesh has clearly mentioned that if the product was made defective at my home, then Snapdeal will not replace the product, but shall return the product as it was back to me. Now, If Snapdeal supplies a customer with a defective mobile and says the same to a customer, when the customer is well under the replacement period, don't Snapdeal feel that they are misrepresenting themselves and are conducting business violating the terms of service, contract between the consumers by illegal, unethical business practises, violating safety and quality norms?

How can Snapdeal make such a statement, when the product was already defective when it arrived? There was no quality of power cord as it had paint or some unknown sticky material on it and the television wouldn't turn on either. How can I rely on a brand new Activa Full HD tv, which I thought was brand new product sold by Snapdeal that has been repaired by a technician and was refurbished, when it arrived? I didn't ask for a refurbished product or some television that was brought from a paint store or electronics trash and that is not what was there on Snapdeal Website.

What is the guarantee that this Television will last for a year or won't cause damage to my life or others or my property? When someone purchases a product from Snapdeal, they were assured a new product which meets quality standards as per their website and what have I is the opposite of what was shown on https://www.snapdeal.com
and there are many like me, who are victims of illegal business of Snapdeal as per what I saw and I am happy that I am not alone? A product that is defective and Hazardous and looks though it was used by someone, before being delivered to my home on the 12th January 2018 and Snapdeal by and all means is meant to replace the faulty/defective and hazardous television.

Kindly note, I have also brought MarQ HD Ready Tv from Flipkart, it has been plugged into the same socket and that TV came with quality and safety norms and works perfectly fine and there are no delays to get a service registered or a technician either, if ever the tv goes faulty. I have been a regular customer of Flipkart and I never had any problems with their products or services. I have never returned or replaced an item with Flipkart. I have brought various electronic goods also from them and I assumed Snapdeal was the same, who was transparent in their dealings and supplied customer with quality product, which was my very biggest mistake.

The only reason why I went through Snapdeal was because I was under the impression as per what https://www.snapdeal.com
claimed the Activa 32D60 80CM (32) Full HD (FHD) LED Television was a quality and brand new product and if ever it goes faulty or is a defective product on arrival, Snapdeal would replace or refund and so far, Snapdeal has not and done nothing other than sending me automated emails and phone calls from Snapdeal's Employees and kindly note Snapdeal itself is in violation of the terms and conditions of purchase in this case, as they had given assurance under their replacement policy.

Few minutes back I had a call from Snapdeal's Activa Service Center from number +91-[protected] the agent asked me to whatsapp our conversation, as he said the line was not clear. So we had a chat on WhatsApp through the Activa Service Center number +91-[protected] and hence, the chat details is attached to this email.While conversing with the agent at Activa Service Center on [protected] on WhatsApp, I got a call from Activa/Snapdeal's executive, a female from number +91-[protected] (which is similar to the above number and probably different by an extension) stating she wanted to register my product for warranty and asked for a code which was 2**2, unfortunately I could not see the full message as I was active on a conversation with another agent on [protected] via WhatsApp and my phone almost hung just to check the message, hence I only saw the code from the dashboard of my phone.

Later after the chat on WhatsApp, when I looked at the content of the messages I got, I was shocked to see that someone has logged into my personal information registered on https://www.snapdeal.com
and my product order status has been changed on your website https://www.snapdeal.com
. It was clearly stating "Replacement request registered " till yesterday (Refer to the screenshot and as of 12th January 2018) and today viola! The status has changed to "Visit nearest service center" Thankfully who ever that fraud woman representing or working for Snapdeal or Activa was, she couldn't change the product order date or what was given to me by invoice. I have even changed my password so that Snapdeal/Kunal Bahl don't mess with it either. I have her recorded conversation and the call logs with me.

Mr. Kunal Bahl, very disappointed by the very fact you are fraudulently running business in violation of your own terms and conditions for product replacement, product quality and safety standards. Infact what you have been blessed from above, shall be shattered in a day. Had you ever considered doing business by fair practises and under professional means, You wouldn't have seen none of this. I have decided to approach the press /public/court on the said date and Snapdeal shall compensate me for the money that I claim.

This message is also to all those who are involved, any threat or physical harm or damage to my life or my family or property, I hold Snapdeal / Mr. Kunal Bahl responsible for everything as above.

I have been through various online forums, where numerous people have also registered complaints against Snapdeal, which Mr. Kunal Bahl, for you is a shame and is illegal by law to run a business on unethical business standards and practises. Thursday I am approaching the Consumer Court and the press as stated above and I myself will show them what I have been through with my experience as a consumer with Snapdeal.

I am attaching the screenshots of everything, including the recorded conversations and files, which has the call logs and whatsApp chat details.

Anyone can feel free to contact me on the below mentioned details and may also listen to all the conversations I had with Snapdeal/Activa or its employees.

Truly Your's

Ashok Jerry
[Contact details Hidden]

In reference to the above, all recorded conversations and WhatsApp / Message screenshots has added on to a PDF document, which could not be attached here. Snapdeal /Kunal Bahl you have played a very dangerous game, expect a legal and professional methods where you will soon be brought into the attention of the Public and News and wait until this matter is taken up by the consumer Court, whom I will approach on Thursday 18th January 2018. You have been given time to resolve my matter on professional and ethical grounds as per the terms and conditions on your website, which you are in violation of, including the Product safety and quality standards.

Good day to you.

Jan 16, 2018

Updated by AshokJerry Snapdeal/Kunal Bahl in reference to the email dated 16th January 2018, complaint has been registered with Jago Grahak Jago for now. Thursday 18th January 2018, Complaint shall be placed with the consumer court and the press will be involved. You have been warned, you shall not file any defamation case, against me and any such counter case shall not stand valid as you have exceed and violated the terms and agreement and standard and time and resolution.

This is my latest email update

o the concerned Legal Authority

Sir/Madam,

I have marked many of my emails also to you in all my dealings with Snapdeal / Activa Service Center.

My name is Ashok Jerry
My number is [PROTECTED]
My Email: [protected]@gmail.com
My Address: [PROTECTED]

Seller Name: Snapdeal / Kunal Bahl
Seller website: https://www.snapdeal.com
Product ordered: Activa 32D60 80CM (32) Full HD (FHD) LED Television
Purchase Mode: Credit Card
Order No. [PROTECTED]
Item Code: [PROTECTED]
Ordered date: 09th January 2018
Product received date: 12th January 2018
Issue with Product: Defective and Hazardous to life/property.
Issue with Snapdeal: Not willing to Replace or Refund as per the terms in their website.

Snapdeal Contact details:
Number : [protected] issue couldn't reach a live human
Number : [protected] Activa Service Center
Number : +[protected] Snapdeal Escalations desk.
Number : +[protected] "
Number : +[protected] "
Number : +[protected] "
Number : +[protected] Snapdeal / Activa Service center
Number : +[protected] "
Number : +[protected] "

My Case:

On 09th January 2018, I ordered for Activa 32D60 80CM (32) Full HD (FHD) LED Television from website https://www.snapdeal.com/
without paying for installation, as Snapdeal was charging around Rupees 500 or 1000 or even more just for an installation, which I am capable to do myself. (Please note, they have changed the price of Product or made changes to the website as of what is there today. However, I have all the necessary screenshots with me, which are also attached) using my credit card for Rupees 11, 395.00 (Inclusive of taxes and delivery charge of 5 rupees) and was given an Order No. [PROTECTED], Item Code [PROTECTED].

On 12th of January when the product Activa 32D60 80CM (32) Full HD (FHD) LED Television arrived, It came in a wooden covering, which was of a very low quality and had dust wooden pieces falling and iron nails exposed, which was dangerous to carry. The nails had also damaged the outer and inner covering of the television box (Refer to the screenshots). I decided to have the television installed and thankfully there are no children in my house who would have got exposed or injured by the iron nails. After unpacking the product, I felt the television was used by someone, as there was dust and it was not like what was shown on Snapdeal's website. The power cord had paint or some unknown material on it and by the looks of it, I can assure you it was a low quality wire and was not as prescribed by Safety standards.

I connected power to the television after setting it up ( kindly note even the remote given didn't have battery, I used my other remote's battery ) and the Tv won't turn on, I see the red standby light and I tried again the screen flashed for 2 seconds and turned off completely and there was no red led light on the television, which shows the tv is on standby. I turned off the power, tried again on a close by socket and the red led light came on and this time I tried again on the remote and still unsuccessful and I tired the power switch to the side of the televion, it didn't turn on and there was burning smell coming from the back of the television and and then crackling noises came from the back side of the television and I turned off the power from the socket switch that almost got me electrocuted, as the power cord was not safe as per the quality standards.

Without waiting any further I went online to place a return request on the same day 12th January 2018 (Refer to the screenshot attached) and I also got an SMS from Snapdeal with Return request reference number [PROTECTED]. I repacked the TV into the cheap quality box with great difficulty and assistance of my aged mother as the covering and thermocol material kept falling off. The Tv looked like it was used by someone or I have been supplied with a refurbished product. I am willing to show it to any legal authority or technician or even a quality inspector.

As time passed, I decided to get a good tv from Flipkart called MarQ, which came with free installation and was plugged into the same power socket and the one close to that, my Laptop is connected and this TV MarQ from Flipkart is brand new which meets quality and safety standards. The only reason why I shopped on Snapdeal was because they claimed, their Television Activa 32D60 80CM (32) Full HD (FHD) LED Television was FULL HD 1080i where as MarQ is only HD ready 720p, Activa also has an inbuilt stabilizer, which MarQ doesn't. I was under the impression and assumption, Snapdeal would also be fair and transparent to its consumers, which it isn't. MarQ television is working perfectly fine (refer to the attachment) I never though Snapdeal would cheat me with a cheap product.

As time went by, I got fed up with their delays and even asked them to refund me the total amount back into my credit card as interests and other charges were adding up against my credit card and they can take back their defective product, which they have refused even till today. Sir I am well within my replacement period of 7 days, but Snapdeal / Mr. Kunal Bahl is not willing to replace this product, even asked me to contact the television service center or Activa Service Center and I have been asked by them even today, can't I not get the TV replaced for free of charge through Snapdeal? Snapdeal is not accepting this, even though I am under the replacement period and are in violation of fair business practises/terms and quality and safety standards.

I have given Snapdeal / Mr. Kunal Bahl time only till Thursday morning and I am planning to approach the Bangalore consumer court, the press and public on this issue. Most probably I will have the press at my premises to see what Snapdeal has give me. Sir, if you ever see the complaints mounting up on Snapdeal on this website https://www.consumercomplaints.in/?search=Snapdeal
you will find that I am not the only one out there who have become a victim of Snapdeal and it is unethical and unfair and Snapdeal is in violation to run their business by legal grounds.

Sir, I am attaching all the recorded conversations, emails, screenshots of my entire dealing with Snapdeal. Some photos taken from my phone could not be attached as the size exceeds, but I have the screenshots of the same attached. I welcome anyone to my premises who wish to see what I am talking about.

Today an employee of Snapdeal/Activa logged to my account on Snapdeal and changed my order status from "Replacement request registered" to "Visit nearest service center" I also have her call and number recorded and I have given a detailed email on this (Refer attachment Gmail 9). Please note, I am not willing to bare any further expenses from my end to deliver a defective product of Snapdeal to any service center, as I am well within my replacement period and it is the duty and responsibility of Snapdeal / Mr. Kunal Bahl to have my product replaced and see to it that I be given a brand new product or a full refund of my expenses back to my credit card. Failure to do so or silence or no proper resolution from Snapdeal / Mr. Kunal Bahl, I shall take the case to Consumer Court of Bangalore, including the masses be made aware of my experience with Snapdeal as a consumer.

I have given time for Snapdeal till Thursday for their response and not further calls or emails will be entertained. Sir, If you can help me with this issue then please help me before the 26th of January 2018, as I am shifting my premises to another state and I am not willing to wait any further than Thursday morning. Snapdeal/Kunal Bahl has been given sufficient time and yet failed to provide resolution with me incurring any expenses.

Kindly also be noted, any threat or physical harm or injury or even death to me or my family or damage to my property, I am holding Snapdeal and Kunal Bahl responsible.

Looking forward to your response. Please feel free to contact me on the below mentioned information, anytime at your convenience.

Your's truly

Ashok Jerry
[PROTECTED]

C.C. Kunal Bahl Ceo of Snapdeal/team,
India consumer forum
Activa Service Center.