[Resolved]  Snapdeal.com — delay in delivery and providing fake contact numbers of the delivery staff

Address:Indore, Madhya Pradesh, 453441

I've ordered a product to be gifted to my brother on his birthday from snapdeal on 1 may 2019. The expected time of delivery was 8-10 may 2019.

On 10 may i received a notification saying delivery attempt unsuccessful. However, i haven't recieved any notification prior to that. The contact details of the delivery guy was switch off.

This continued till 12 may. After numerous correspondence also snapdeal has failed to response and reply within 24 hrs as per policy. The product has not been delivered yet and same fake contact numbers are being forwarded to coordinate delivery.

This has caused a lot of inconvenience and mental harassment and should be compensated considerably as the online shopping snapdeal has failed to deliver product as per the schedule and not taking necessary actions even after so many correspondence.
Was this information helpful?
No (0)
Yes (0)
Jul 3, 2019
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
May 13, 2019
Snapdeal.com Customer Care's response
Dear Sukhit,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal
May 21, 2019
Updated by SukhiT
No action has been taken by Snapdeal till date.
Verified Support
May 22, 2019
Snapdeal.com Customer Care's response
Dear Sukhit,

Our teams are working on your concern and will respond to you shortly. Keep checking your Email/SMS for more details.

Regards,
Team Snapdeal
Verified Support
May 27, 2019
Snapdeal.com Customer Care's response
Dear Sukhit,

Hope you are doing well.

So sorry that this is taking time, but I just checked, it is definitely being worked on. Thanks for your patience.

Regards,
Team Snapdeal
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Snapdeal.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    71%
    Complaints
    14445
    Pending
    2758
    Resolved
    9447
    Snapdeal.com Phone
    +91 11 4637 1100 [Customer Care]
    +91 88 8825 4614 [Delhi]
    +91 92 1269 2126 [Customer Care]
    Snapdeal.com Address
    238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
    View all Snapdeal.com contact information