[Resolved]  Snapdeal.com — delivered a fake mac cosmetics products

Address:560102
Website:snapdeal.com

I have ordered MAC cosmetics products from snapdeal. When I received the products was fake cosmetics its not genuine MAC and also all products are dried up and it was not sealed..also..very bad experience from snapdeal. So I have requested for return the products but snapdeal not accepted my return request. Have sent request mails as wells called them also but they did not resolved my issue. Now I cannot use these cosmetics and lost my money also. Kindly help me to resolve this issue.
Product order details as given below:
Order ID: [protected] (5 Items)
Placed on 31 May, 2018

Item 1:Mac Giambattista Valli Sweetie Lipstick & Matte Lipstick 3 ...
Rs.198

Suborder Id: [protected]
Item 2:Mac Kajal Pencil Black 7.5 gm Pack of 5
CANCEL RETURN REQUEST MESSAGE SELLER
Rs.184

Suborder Id: [protected]
Item 4:Mac makeup Concealer Brush, Foundation Brush 12 Pcs
Rs.319

Suborder Id: [protected]
Item 5
Mac Liquid Eyeliner, Mascara & Eyebrow Pencil (3 in 1) 18 ml...
Rs.329
+2 photos
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Jul 29, 2018
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Jun 27, 2018
Updated by Jyothi NShetty
Item 3
Mac Prep+prime pearl. Face Primer Gel 30 gm
RS.591
Verified Support
Jun 28, 2018
Snapdeal.com Customer Care's response
Hi Jyothi,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal
Complaint comments 

Comments

Refund Refund money back not send my money back not send my money Refund money back not send my moneyRefund money back not send my moneyRefund money back not send my money

Snapdeal.com Customer Care's response, Jun 28, 2018
Verified Support
Dear Mandalarajkiran Mandala,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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