[Resolved] Snapdeal.com — delivered duplicate product, return not accepting | |||||
Hi team, I order a casio edific watch from snapdeal and they delivered a cheap looking duplicate product to me. I requested for return, they have taken the watch and later i received a mail stating that "its different from what we have delivered due to which, we are unable to process your refund/replacement". Snapdeal is really cheating their customer like this. Strict action should be taken on snapdeal for this. Its hard earned money for everyone and they should respect that. Order placed on: 25 dec 2018 Order received date: 31st dec 2018 Order returned date: 3rd jan 2019 Date of product received: The order no.: [protected] Product name: men fashion ex306 blue analog leather strap watch. Was this information helpful? | |||||
Feb 7, 2019 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Jan 07, 2019 Snapdeal.com Customer Care's response Hi Customer, We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out. Thanks! Team Snapdeal | |||||
 2 Comments | |||||
Comments
You guys are cheating with customer. It's been more than an 10 days n still I haven't received my product. It was supposed to be delivered by Today but I didn't received any call Or msg what the hell you guys are doing. Such a terrible service you have. On top of that your customer service number doesn't allow us to talk with your executives.
Snapdeal.com Customer Care's response, Jan 8, 2019
Verified Support
Hi Customer,
We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.
Thanks!
Team Snapdeal
We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.
Thanks!
Team Snapdeal
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+91 11 4637 1100 [Customer Care]
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We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.
Thanks!
Team Snapdeal