[Resolved]  Snapdeal.com — delivery of a wrong product

Address:	Sonitpur, Assam, 784001
Website:	Snapdeal

This is to bring to the notice of snapdeal an entirely disappointing ordeal. I had ordered a ck in2u perfume 150ml womens at a discounted price of Rs864 which was great since I am a regular buyer of snapdeal . This was a gift for a close friend. Not only was my order delayed to Assam Tezpur, I was delivered a 100ml ck perfume that to mens. The only solace offered by the website was return of the product stating that the money will be refunded to my account which is 7-14working days. Despite repeated emails and calls they were unwilling to address the problem which was the need to replace my order with the correct item given that the mistake was entirely that of snapdeal and I have waited long enough. If I have to reorder the product I will have to pay more than double cause the price which I bought it for was a one time discount. This is utterly shameful for this website to do nothing to rectify delivery of a wrong product and have no compensation to the inconvenience caused by the customer. All am asking for is atleast replacement with the correct delivery item after returning the unused wrong product which is the least the website can do. Given below, details of product ordered and what was given to me